1 to 25 of 50 Permanent IT Services Manager Jobs in the UK excluding London

We are seeking a highly skilled and experienced IT Service Delivery … Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate … must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that service More ❯

is seeking an experienced IT Infrastructure & Service Delivery Manager to join our team. This role involves managing and coordinating the delivery of IT services to ensure they meet the needs of our business. This will require communication, coordination and collaboration with various IT service owners (network, applications, information security, etc.). … managing global employees that may work in various time zones. Providing strategic leadership to your IT Team, ensuring smooth and efficient day-to-day IT services, fostering a culture of continuous improvement, accountability, service excellence/& enhancing our service wherever possible. Ensuring our IT service management processes aligned with ITIL best practices, including … operations to ensure consistency, efficiency, and compliance, driving forward ITIL service delivery across the group, ensuring best practices are embedded in our daily operations Ensuring our IT services meet the highest availability, performance, and security standards to support our business objectives. Ensure that IT services comply with all relevant laws, regulations, and company policies. More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet … and accountability for IT systems and user experience. Collaborate with the Network & Infrastructure Manager and Level 3 engineers to ensure effective support and delivery of services, particularly around Microsoft 365 and infrastructure platforms. Support service reporting, governance, and compliance activities. Service Level Agreement (SLA) Management: • Monitor IT service performance to ensure compliance with … with internal and external stakeholders, to ensure service levels are met and improve overall service delivery. Training and Documentation: • Maintain up-to-date technical documentation for IT services and systems, including troubleshooting guides, best practices, and system configurations. • Lead the development of user training programs, ensuring effective onboarding and knowledge transfer to end-users and staff. Business More ❯

Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value … Job Reporting to the Head of IT Service Delivery, the IT Service Delivery Manager is responsible for the delivery of IT services across Velonetic and our delivery partners. Adopting a high-performance culture across the organisation with a clear focus on Quality, Cost and Delivery as well as driving Programme and … aspire to be recognised for our innovative and modern thinking approach. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part More ❯

IT Services Manager Location: Bridgwater, Somerset Hybrid (2 days on-site per week) Salary: £65,000 £72,000 + £5K Car Allowance + Bonus (up to 10%) Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or higher security … clearance. Key Requirements We are seeking an IT Services Manager with 58 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety-critical industries. … Essential qualifications and experience: Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/ More ❯

Description IT Services Manager | Somerset, South West England | Hybrid Type: Full-Time | Permanent Location: Somerset, South West England (On-site 2 days a week) This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team. Are you ready … to lead the IT charge on one of the UKs most ambitious green energy infrastructure projects? We're looking for an experienced IT Services Manager to ensure operational excellence, drive digital transformation, and help shape the future of sustainable energy. This is a standout opportunity to work at the heart of the clean … energy revolutionmanaging complex, business-critical IT systems that power long-term environmental impact and national progress. ?? Role Purpose As the IT Services Manager, youll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, youll More ❯

IT Service & Infrastructure Support Manager (Global Role) 🌍 On-site role - £50,000–£60,000 + comprehensive benefits package including bonus Are you a hands-on technical leader with a passion for service excellence and operational precision? Do you thrive in fast-paced, globally distributed environments, and bring flexibility, resilience, and a strong customer-centric mindset to … is a high-impact, globally scoped role where no two days are the same. You'll be leading service delivery across continents, time zones, and technologies — ensuring systems and services run like clockwork while driving innovation and operational excellence at scale. 🔧 What You’ll Be Doing: Leading the day-to-day global IT service desk across multiple … Insurance : Coverage at 4x base salary Private Medical Insurance (PMI) : Included Travel Insurance : Provided (linked to PMI) Employee Share Purchase Scheme : Available Employee Assistance Programmes (EAPs) : Access to support services 💡 Why This Role? This is not just another IT management role. It’s a strategic leadership opportunity with real scope to shape the future of More ❯

that make a difference. We are looking for an IT Service Delivery Manager to be part of the Intelligent Customer function for IT Services provided to Morgan Sindall Construction from Morgan Sindall Group IT and 3rd Parties. About Morgan Sindall Morgan Sindall Construction is an Investors in People Platinum employer providing … national construction services to private and public sector customers across a range of markets. Together, we create great results for our customers, partners and people. We are one of the UKS most successful Tier 1 contractors. As a progressive and ambitious company, our employees benefit from a safe and rewarding working environment. About the role The successful candidate will … support the Service Delivery Lead in: - Agreeing targets for service levels and assessing, monitoring , and managing the delivery of services against the targets. - Managing the full life cycle of assets from acquisition, operation, maintenance to disposal. - Supporting the effective use and control of financial resources. - Aligning the organisations supplier performance objectives and activities with sourcing strategies and plans, balancing More ❯

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the … may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the Change Advisory Board and manage the overall process. Monitor and … should demonstrate the ability to anticipate and address customer needs and concerns proactively. Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided. Excellent delegation skills, negotiation skills and strong people management skills. Desirable Bachelor’s degree in information technology, Computer Science, or a related field. Industry certifications More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and … administrative functions effectively, enhancing the overall user experience for staff, faculty, and students. Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional services, helping to coordinate, communicate, and ensure minimal disruption to university operations. Project Management: Work closely with the Delivery function to support the successful delivery of IT projects within the professional services sector, including support in planning, execution, transition, and in-place monitoring. Stakeholder Engagement: Collaborate More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team … Coach and develop junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK … IT Operations Team to align with broader IT strategies and standards. Key Responsibilities: Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders. Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals. Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of … Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a … in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within the IT … stack, is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful relationships, are a must-have. Strong understanding of IT service delivery processes, incident management, problem resolution, and change management is a must-have. Excellent client management and communication skills, with a track record of building and maintaining successful More ❯

Contract Type: Permanent Working style: Hybrid 50% home/office based Closing Date: 3rd July 2025 The main purpose of the role is to support the Head of IT Service Management in defining, executing, and delivering the IT Service strategy in Royal London Group, as well as manage ITIL processes. About the role Own and drive … the strategy for Service and adjust the strategy based on evolving and broader Business and IT goals and needs. Communicate IT Service strategy to relevant stakeholders and provide regular progress updates. Own multiple ITIL processes (for example Change Enablement, Incident, Problem, Request, Configuration Management), drive continuous improvement of these, and obtain/retain buy-in to … deliver other aspects of the Service function's needs (e.g. Service reporting). Lead service governance initiatives, ensuring compliance, performance, and value delivery. About you Proven experience in IT Service Management, ideally in a strategic or leadership capacity. Excellent stakeholder engagement and communication skills. Analytical mindset with the ability to interpret data and drive insights. Practical application of More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services. … a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL More ❯

We have an exciting opportunity for an IT Service Manager to join our Tech Operations team. Reporting to the Head of Service Management and Transition, you will play a key role in providing leadership, guidance, and structure to both Business Stakeholders and Technology Service Partners, ensuring the delivery of exceptional IT services that … enhance our customer experience. As the IT Service Manager you will be responsible for the effective delivery and performance of IT services across the Digital, HR, and Finance portfolios . This role ensures that services meet agreed service levels, support business objectives, and continually improve. You will manage the end-to-end … service life-cycle, including incident, problem, and change management, and work closely with key stakeholders to ensure IT services are aligned with business needs. You will also play a key role in service transition for new solutions, ensuring smooth handover into live support and the delivery of business value. As part of a transformation programme into a More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT … Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance frameworks 🔹 Excellent communicator and problem solver Perks include: 💻 Hybrid working | 🏋️‍♂️ Free onsite gym | 🏥 BUPA healthcare | 🚗 Free parking More ❯

IT Services Manager – Energy Infrastructure Bridgewater, Somerset, TA5 (Hybrid – 2 days on-site) £60,000 - £70,000 plus benefits including a bonus, car allowance and more Ready to lead IT operations for one of the UK’s most impactful green energy projects? We’re hiring an IT Services Manager to spearhead IT excellence. This role would suit an IT Services Manager with a strong background in Systems Administration support, with demonstrable experience of shaping and delivering IT services within a multi-divisional business. As IT Services Manager, you’ll: Work proactively with … and tech bars. Understand IT cost drivers and recommend cost-effective service delivery Serve as the primary interface between the business and partners for IT services issue escalation Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation. Define system performance measures and monitor, measure, and report on IT More ❯