1 to 25 of 38 Permanent ITIL Foundation Certificate Jobs in the UK excluding London

Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley. We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities. The Care Quality Commission (CQC) has rated … specialist knowledge acquired through relevant experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in IT Service Management Knowledge Essential Min 1 year experience of working on an IT Service Desk or similar technical ...

helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems - IT support and helpdesk experience - ITIL Foundation certificate Benefits - Discretionary company bonus scheme - Following successful probation period, opportunity for hybrid working in line with ILG policy ...

Specification* Bachelor Degree or minimum 3 years experience in a third line support role.Desirable:* Professional certification* VMware Certified Professional* MCP/MCSA/MCSE* ITIL Foundation certificate* AWS certification**Work Experience, Skills and Knowledge:*** Good organisational and communication skills.* Communicate effectively at different levels working collaboratively ...

junior team members. Consult with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation … network design, firewall rule flow, VLANs, VPNs, Cisco infrastructure, and secure access architecture. Identity & Access Management Knowledgeable in Active Directory, Okta, Microsoft PKI, and certificate lifecycle management. Technical Leadership Proven ability to lead complex projects, resolve technical challenges under pressure, and deliver on deadline-driven objectives. Documentation & Solution Design ...

Major Incidents, coordinating technical teams and suppliers to restore critical services and minimise disruption to patient care. Leading the implementation and continual improvement of ITIL-aligned processes including Incident, Problem, Change, Service Transition, and Service Acceptance Management. Leading the operational transition of the Electronic Patient Record (EPR) and other … responsibilities Essential person specification requirements Qualifications: Degree in relevant specialist subject or equivalent experience. 5 GCSEs or equivalent including Mathematics and English. Current ITIL foundation certificate (or willing to work towards). Experience: Experience of IT Service Management within a medium to large complex organisation. Experience ...

deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven … Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essential Desirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment #J ...

skills, including attention to detail and multitasking skills Have previous experience utilising a project methodology (e.g. PRINCE 2, other similar methodology). Hold an ITIL foundation certificate For further information on this vacancy, or any other IT Project Manager job in Belfast or wider Northern Ireland, please ...

role within a Microsoft‐centric environment. Microsoft Certified: Azure Security Engineer Associate (AZ-500) or Microsoft Security, Compliance, and Identity Fundamentals/SC-500. ITIL Foundation certification or working knowledge of ITIL service management principles. Familiarity with PowerShell scripting for M365/Azure automation. Personal Attributes ...

escalations to ensure a consistent service experience. What You Will Bring to the Role Good level of education, including strong written and verbal English. ITIL Foundation certification desirable. Experience building, supporting and developing high-performing teams. Previous experience within an IT Service Desk or IT Support environment. Experience … service, stakeholder management, analytical and problem-solving skills. Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. Strong understanding of ITIL and IT Service Management practices. Excellent communication, organisational and prioritisation skills. Inclusive leadership style, strong integrity and attention to detail. Full driving licence (occasional ...

everyday culture, and we strive to create a representative and welcoming environment for all.## **Your skills and experience*** Strong knowledge and practical experience across ITIL processes, with a particular focus on Major Incident Management, Change Management, Incident Management, Problem Management, and Release Management* ITIL Foundation certification ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive ...

Professional or equivalent certification. Proficiency in Terraform, AWS CDK or CloudFormation. Experience with Ansible for configuration management. Strong scripting skills (Python, PowerShell, Bash). ITIL Foundation Certification or experience with ITIL‐based environments. Clearance Requirements BPSS pre‐screening required to start. Clearance level: SC. Must ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

access technologies. Relevant current certifications such as Microsoft Security, Compliance and Identity, Azure, CompTIA Security+, CISSP, SSCP, CCNA Security or Palo Alto Networks certifications. ITIL Foundation certification or practical experience working within an IT service management framework. Experience in a regulated, safety‐critical, transport, logistics or multi‐site ...

under pressure. Proactive attitude with a strong sense of ownership and accountability. Willingness to learn new technologies and processes. Desirable Previous software support experience. ITIL Foundation certification or awareness of ITIL methodologies. Google IT Support Professional Certificate or equivalent. Awareness of emerging technologies. Previous software support ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences ...

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes ...

Managed Services Service Desk Operations capability across multiple enterprise customer environments. This is a senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support … Service Desk, Desktop Support, or End User Computing (EUC) operations. Experience managing operational support teams and building high-performing service functions. Strong understanding of ITIL-aligned Service Management practices. Demonstrable experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience ...

working with third-party providers. Technical Expertise VMware and virtualisation technologies. Server infrastructure and performance monitoring technologies. Cloud infrastructure and Microsoft technology stack. ITIL framework and service management best practices. Backup, disaster recovery, resilience, and infrastructure monitoring solutions. Desirable Experience Automation and orchestration tools such as Ansible and Terraform. … Container technologies including Kubernetes and Docker. Experience working within regulated environments and compliance frameworks such as SOX and ISO. ITIL Foundation certification or equivalent. Personal Attributes Strong leadership and team development capabilities. Excellent communication and stakeholder management skills. Analytical problem-solving mindset with strong organisational skills. Customer-focused ...

user management, mobile device management (Intune) Previous experience VPN and MFA troubleshooting Prior experience showing Essential qualifications for the Senior Support Services Agent: ITIL Foundation Certification or working knowledge Interested? Apply today via the link provided. ...

rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher‐level ITIL qualifications (Managing Professional or Strategic Leader ...

Dynamics 365 or comparable cloud business systems Experience with Power Platform tools, ideally including Power Automate, Power Apps, Power BI or Dataverse Understanding of ITIL service management processes, including incident, change, problem and release Strong troubleshooting, documentation and communication skills, with the ability to work with technical … technical audiences Ability to collaborate with internal teams and third-party suppliers, ideally with Microsoft or ITIL Foundation certification The benefits... We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities to give you the recognition you deserve ...

recovery Excellent troubleshooting, communication, and organisational skills A full UK driving licence Nice to Have Microsoft certifications Experience with Watchguard, HP, Threatlocker or Huntress ITIL Foundation certification Familiarity with ConnectWise Manage/Asio You Are Customer:focused, highly organised, and comfortable juggling multiple priorities without losing sight ...

recovery Excellent troubleshooting, communication, and organisational skills A full UK driving licence Nice to Have Microsoft certifications Experience with Watchguard, HP, Threatlocker or Huntress ITIL Foundation certification Familiarity with ConnectWise Manage/Asio You Are Customer-focused, highly organised, and comfortable juggling multiple priorities without losing sight ...