1 to 25 of 60 Permanent ITIL Foundation Certificate Jobs in the UK excluding London

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders ...

experience supporting and maintaining network infrastructure services, including IP Routing and VLAN configurations. Proven background working as a 2nd Line Support Analyst in an ITIL service desk environment, effective in triage, and resolution and proficient in ticket handling process. Excellent technical knowledge and experience of supporting Windows Operating Systems … related field or apprenticeship qualification level 3/4 and Industry recognised qualifications such as Microsoft Certified (MCP, MCSA, MCSE), Comp Tia, ITIL foundation, or CCNA. Desirable Qualifications: ITIL Foundation Certification Personal Qualities: Organised and methodical, with the ability to work to targets and goals unsupervised. ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

Specification* Bachelor Degree or minimum 3 years experience in a third line support role.Desirable:* Professional certification* VMware Certified Professional* MCP/MCSA/MCSE* ITIL Foundation certificate* AWS certification**Work Experience, Skills and Knowledge:*** Good organisational and communication skills.* Communicate effectively at different levels working collaboratively ...

deliver high-quality IT infrastructure and network support in a customer-focused setting. Applicants should demonstrate a strong commitment to customer service, hold an ITIL Foundation certification and possess a good working knowledge of ITIL principles and practices. The role involves working in a fast-paced technical … customer service skills to deliver effective IT support and solutions. Key Responsibilities Provide technical support and implement solutions across all stages of the ITIL service lifecycle. Complete operational and project-related activities within agreed Service Level Agreements (SLAs) and demanding deadlines. Deliver excellent customer service while providing technical assistance ...

deal with customers via email, phone and video conferencing. You’ll then log the issue and track it through to resolution according to ITIL best practice. It will mean taking ownership of all your daily tasks and completing each one to the highest standards. Enthusiastic, analytical and driven … Ability to work 24/7 and 12 hour shifts Full UK Driving Licence Existing SC or DV Security Clearance is essential Desirable Skills ITIL Foundation Certificate Experience of STRAP Environments Experience of HMG Protective Marking Scheme Experience within a secure police or public sector environment #J ...

guidance on all aspects of the use of Airwave and mobile communications. Experience/Qualification Hold a degree (or have equivalent experience) and an ITIL Foundation Certificate in IT Service Management (or hold equivalent knowledge and experience). Experience managing budgets (£1m+) and ICT service delivery, operational ...

posture and prioritisation of control changes. Advanced Skills in designing and managing systems controls and security systems engineering. Desirable Technical Skills and Qualifications: ITIL Foundation Certificate Essential Experience: Planning and leading significant infrastructure change. Technical leadership in an enterprise environment including operation of service. Visualise, articulate … ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land ...

Troubleshooting & Escalation Management Resolves complex, persistent, or high-impact technical issues across platforms. Coordinate escalations effectively, ensuring timely resolution and clear communication with stakeholders. ITIL & Service Management Expertise Applies ITIL principles to guide incident, problem, and change management. Understand service lifecycle stages and contributes to process consistency … user empowerment through clear, accessible resources. Qualifications Qualifications & Experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL Foundation certification required; ITIL Intermediate or Expert preferred. Additional certifications such as Microsoft Certified: Azure Administrator Associate, Jamf Certified Expert, or CompTIA ...

Hyper-V or VMware. Identity and access management (IAM), authentication, and federation services using Microsoft Entra. Active Directory Domain Services including Group Policy and Certificate Services. End User Computing: endpoint management and device lifecycle administration using MECM and Intune. Microsoft 365 administration including Exchange Online, Microsoft Teams, OneDrive … Business Continuity and Disaster Recovery principles. Ability to produce written reports on support issues. Appetite for continuous improvement and an attention to detail. ITIL Foundation certified or experience in an ITIL environment. Strong understanding of change management principals and application. Extensive technology experience with Microsoft on-premises ...

Networks Coordinator, your responsibilities will include: Providing centralised coordination and administrative support across the Network Services function. Supporting the implementation and continuous improvement of ITIL-based service management processes. Working across incident, change and problem management activities. Liaising with internal teams and stakeholders to ensure effective service delivery. Supporting … effective management of IT services within a structured IT Service Management (ITSM) environment. What We're Looking For The ideal candidate will have: ITIL Foundation certification Experience working within an ITIL-driven environment, with a good understanding of ITIL frameworks and methodologies. Practical experience implementing ITIL ...

escalations to ensure a consistent service experience. What You Will Bring to the Role • Good level of education, including strong written and verbal English. • ITIL Foundation certification desirable. • Experience building, supporting and developing high-performing teams. • Previous experience within an IT Service Desk or IT Support environment. • Experience … service, stakeholder management, analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity and attention to detail. • Full driving licence (occasional ...

Required Skills & Experience Incident and Problem Management Expertise: Proven experience leading major incidents in a complex, business-critical technology environment. Strong practical knowledge of ITIL-aligned incident, major incident and problem management processes. Demonstrable experience facilitating root cause analysis and converting findings into sustainable preventative improvements. Ability to manage … monitoring, service, change and incident data. Working knowledge of modern infrastructure, cloud, networks, applications, cyber security and service monitoring concepts. Qualifications and Domain Knowledge: ITIL Foundation certification is required; advanced ITIL, SIAM, business continuity or crisis management qualifications are desirable. Experience working within a geographically distributed organisation ...

mindset. Experience working within an Application Support, Technical Support or Production Support environment. Strong troubleshooting, diagnostic and problem-solving skills. Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable. Excellent communication skills, with the ability to engage technical and non-technical stakeholders. Experience ...

everyday culture, and we strive to create a representative and welcoming environment for all.## **Your skills and experience*** Strong knowledge and practical experience across ITIL processes, with a particular focus on Major Incident Management, Change Management, Incident Management, Problem Management, and Release Management* ITIL Foundation certification ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams ...

Ideally you'll have: Experience supporting food manufacturing, sales and/or supply chain related applications. Familiarity with APIs, integrations, or middleware platforms. ITIL Foundation certification or working knowledge of ITIL practices. Why Join Prima? Be part of a business with a proud history and exciting plans ...

Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions are progressed, and ticket quality … Management processes, service improvement initiatives, ticket management or operational quality within a Managed Services, IT service provider or complex IT operations environment.Strong understanding of ITIL principles and practical experience applying IT Service Management (ITSM) processes and governance. ITIL Foundation certification is desirable.Experience reviewing and improving ticket quality ...

releases. Maintaining database security, auditing and compliance standards. Producing technical documentation, operational procedures and runbooks. Driving automation, standardisation and continuous improvement initiatives. Working within ITIL-aligned change, release and configuration management processes. Essential Experience Minimum 5 years' experience supporting SQL Server in business-critical production environments. Minimum 3 years … SCOM, Redgate SQL Monitor or SolarWinds DPA. Strong understanding of Active Directory, DNS, Kerberos/SPNs and Windows Server environments. Experience working within ITIL Incident, Problem and Change Management frameworks. Excellent communication and stakeholder management skills. Desirable Skills SSIS, SSRS and SSAS Azure SQL and Managed Instance Azure ...

experience of RSA SecurID. Understanding of Cyber Essentials and Cyber Essentials Plus. Experience working with Defence Cyber Certification or Secure by Design principles. ITIL Foundation certification or equivalent service management experience. Experience with Cisco networking technologies, including firewalls and switches. Experience working within security‐focused or regulated ...