11 of 11 Permanent ITSM Analyst Jobs in the UK excluding London

governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT … required criteria is met and process followed. Oversee regular Technology CAB meetings, preparing and distributing materials prior to and on conclusion of each session. Support the maintenance of our ITSM tool, ensuring Services, Application and Configuration CMDBs remain updated to support our IPC Processes. Ensure accuracy and the timely updates of IPC tickets to support our regular Stakeholder reporting. More ❯

governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT … required criteria is met and process followed. Oversee regular Technology CAB meetings, preparing and distributing materials prior to and on conclusion of each session. Support the maintenance of our ITSM tool, ensuring Services, Application and Configuration CMDBs remain updated to support our IPC Processes. Ensure accuracy and the timely updates of IPC tickets to support our regular Stakeholder reporting. More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC More ❯

IT Service Management Analyst - 12 Month FTC - London (Hybrid) A fantastic opportunity has arisen for an IT Service Management Analyst to join our London based law firm on a 12 month fixed term contract basis. Experience in Problem Management and Incidents Provide reports for agreed KPIs and review these during the meeting, discuss Voice of the … role. E.g. Incident Management, Change Management. Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework. Experience in dealing with third party suppliers Experience with ServiceNow administration and development IT Service Management Analyst - 12 Month FTC More ❯

Elite 3E Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global Outstanding opportunity to join this global enterprise and famous brand within the ‘magic circle’ of the legal sector. Subsequent to a recent merger, this business is going through a major transformation including the harmonization of its finance applications and their data. The Finance … Team provides application support to their core time & billings systems (Elite 3E) in addition to their ERP, expenses and tax applications. We’re looking for an experienced Support Analyst with extensive Elite 3E billing experience to join their global team. You’ll require the following skills and experience: Extensive applications support experience with Elite 3E or Aderant … Expert In depth technical understanding of practice management (PMS) billing applications Strong SQL skills Outstanding customer service skills with proven experience resolving complex user queries Experience working in structured ITSM environments Extensive change management & control experience Experience working in complex, global enterprise environments A willingness to work in the office (City) 3 days per week £57k-£72k + bonus More ❯

Elite 3E Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global Outstanding opportunity to join this global enterprise and famous brand within the ‘magic circle’ of the legal sector. Subsequent to a recent merger, this business is going through a major transformation including the harmonization of its finance applications and their data. The Finance … Team provides application support to their core time & billings systems (Elite 3E) in addition to their ERP, expenses and tax applications. We’re looking for an experienced Support Analyst with extensive Elite 3E billing experience to join their global team. You’ll require the following skills and experience: Extensive applications support experience with Elite 3E or Aderant … Expert In depth technical understanding of practice management (PMS) billing applications Strong SQL skills Outstanding customer service skills with proven experience resolving complex user queries Experience working in structured ITSM environments Extensive change management & control experience Experience working in complex, global enterprise environments A willingness to work in the office (City) 3 days per week £57k-£72k + bonus More ❯

Elite 3E Applications Support Analyst – Elite 3E (billing) or Aderant Expert, SQL, ITSM - Global Outstanding opportunity to join this global enterprise and famous brand within the ‘magic circle’ of the legal sector. Subsequent to a recent merger, this business is going through a major transformation including the harmonization of its finance applications and their data. The Finance … Team provides application support to their core time & billings systems (Elite 3E) in addition to their ERP, expenses and tax applications. We’re looking for an experienced Support Analyst with extensive Elite 3E billing experience to join their global team. You’ll require the following skills and experience: Extensive applications support experience with Elite 3E or Aderant … Expert In depth technical understanding of practice management (PMS) billing applications Strong SQL skills Outstanding customer service skills with proven experience resolving complex user queries Experience working in structured ITSM environments Extensive change management & control experience Experience working in complex, global enterprise environments A willingness to work in the office (City) 3 days per week £57k-£72k + bonus More ❯