2 of 2 DemandTrendPermanent Ivanti Jobs in the UK excluding London

their experience in front line IT Services. Key Responsibilities Delivering exceptional customer service by promptly assisting with any queries or concerns, using phone or e-ticket, logging tickets via Heat software Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Provide up to date documentation, when producing or changing IT networking, hardware More ❯

Experience of Windows registry and file system; Experience of Microsoft Group Policies and Active Directory Scripting using tools such as PowerShell; Windows 10 support and patch management using WSUS, LANDesk (or equivalent desktop management tools) Experience of working in a Citrix 7.x environment Knowledge and practical experience of application packaging, customisation and deployment methodologies and toolsets. Application virtualisation (App-V … of contributing to the development of the deployment service, particularly relating to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as More ❯