3 of 3 DemandTrendPermanent Products Support Specialist Jobs in the UK excluding London

Product Support Specialist Department: Customer Operations Employment Type: Permanent - Full Time Location: Manchester Reporting To: Team Leader - Product & Technical Support Description The Product Support Specialist is responsible for supporting the smooth running of the Professional Services Team, ensuring that our customer's needs are met in a prompt and efficient … Our software is designed to relieve the administrative burden that all legal practices are faced with, thus enabling staff to be more productive. Key Responsibilities Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over … the Internet. Attend to Case Management related client tickets and answer telephone calls. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer's information and determine the issue by evaluating and analysing the symptoms. Research required information using available resources. Identify and escalate priority issues as per More ❯

culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you … and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in … This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication More ❯

Job Title: Onsite Product Support Specialist Job Type: Permanent Salary: £40-50k Working arrangement: 5 days a week onsite Office Location: Central London About the Client An intermediary in the financial services industry that’s become a leading provider of responsible asset facilitation services across a diverse range of products and instruments in both … the primary and secondary markets. About the Role: A Product Support role, focussing primarily on a market-leading, real-time trade and post-trade services platform which provides continuous coverage and enables clients worldwide to purchase from a responsible, diverse asset inventory via a secure, web-based portal for onward sale to their own clients and counterparties. Key … responsibilities include: To elicit, analyse and document business requirements for clients Support of development, testing and implementation of changes to the platform Support Clients On-Boarding and client testing requirements Providing application demos to clients Required Skills and Experience Strong analytical skills (Business Analysis background preferred) Ability to relay requirements and interact with developers Knowledge of More ❯