2 of 2 Permanent Remote Support Engineer Jobs in the UK excluding London

Security Systems Remote Technical Support Engineer - Belfast (Office Based) Location: Belfast Office Salary: £30,000 Hours: 4 on/4 off shift pattern (2 days, 2 nights - 6am-6pm/6pm-6am) Contract: Full-time, 100% office-based We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. … This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities: Provide technical support and troubleshooting to both engineers and end users across fire and security systems. Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts. Prioritise workload to ensure contractual deadlines are met. Handle customer calls with professionalism, meeting internal service standards. Support the Service Scheduling team when required. Deliver accurate, timely information to engineers and customers. Essential Requirements: Minimum 3 years' experience across multiple disciplines More ❯

We’re hiring a Remote Support Engineer to join our Connected Services Hub, supporting critical infrastructure across energy, power and building systems. This role focuses on remote alarm monitoring, basic technical troubleshooting, and clear communication with field teams and customers. You won’t work night shifts, but you’ll be on a rotating shift pattern covering … shifts. You’ll help identify and escalate issues early to reduce downtime and keep critical systems running. You’ll be part of a global, 24/7 remote services team that uses Schneider Electric’s secure monitoring platforms and EcoStruxure technology to support systems worldwide. We’re looking for someone who: • Has basic experience in technical support … attention to detail • Communicates clearly across chat, phone and email • Works well under pressure and can juggle multiple issues at once Experience in field services, call centres or infrastructure support is helpful, but not a must. A second language (Spanish, German, or Italian) is a bonus. What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + More ❯