Service Desk Analyst
- Hiring Organisation
- Hexaware Technologies
- Location
- Birmingham, England, United Kingdom
services , including Exchange Online, Teams, SharePoint, and OneDrive. Troubleshoot and resolve network issues , including DNS, DHCP, VPN, firewall, and proxy configurations. Utilize tools like SCCM or Intune for remote desktop and endpoint management. Monitor and manage IT service tickets , ensuring proper categorization, prioritization, and timely resolution. Create and analyze detailed ...