Head of Operations
- Hiring Organisation
- MERJE Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £150,000 per annum
against service levels, chairing governance meetings, and ensuring regulatory compliance Lead the operational resilience programme, identifying Important Business Services, setting impact tolerances, and coordinating scenario testing and DORA compliance Required knowledge and experience for the Head of Operations role: Senior customer operations leadership experience within … outsourced operational delivery, including SLA management, governance frameworks, and performance monitoring Substantial experience with operational resilience programmes, including IBS identification, impact tolerance setting, or scenario testing Strategic capability balanced with hands-on execution, including experience building operational processes, controls, and technology implementations from scratch This is an exceptional ...