human insight. Our global clients rely on us to deliver top-tier datasets for Automatic Speech Recognition (ASR), Text-to-Speech (TTS), Direct Preference Optimisation (DPO), SentimentAnalysis, and more. We’re a trusted data partner for model development, and our projects span multiple languages and cultures. With our cutting-edge work and state-of-the-art … quality assurance and validation of machine-generated transcripts, utilising human-in-the-loop and RLHF processes. Work on training data for developing and current ASR, TTS, sentimentanalysis, emotional tone detection, and preference modelling tasks. Collaborate with linguists, engineers, and AI researchers to refine annotation standards. Identify and flag edge cases or quality issues in datasets. Contribute More ❯
Egham, Surrey, England, United Kingdom Hybrid / WFH Options
Cedar
and natural language processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of … AI-driven tools like sentimentanalysis, predictive models, and smart feedback systems. Make insights accessible to non-technical stakeholders through clear storytelling and impactful data visualisations. Champion best practices in customer insights and contribute to the ongoing development of the global Voice of Customer programme. About You We're looking for someone who brings: A degree More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Motability Operations
the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentimentanalysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology used. This will ensure that they fully understand and … the business. Qualifications About you The ideal person will have. Strong experience in building Machine Learning models and applying Data Science techniques using python. Strong data manipulation and statistical analysis experience gained through experience working in various industries. Be able to provide clear and tangible examples of time when your insights and analysis have made an impact on More ❯
Employment Type: Contract, Part Time, Work From Home
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentimentanalysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology used. This will ensure that they fully understand and … the business. Qualifications About you The ideal person will have. Strong experience in building Machine Learning models and applying Data Science techniques using python. Strong data manipulation and statistical analysis experience gained through experience working in various industries. Be able to provide clear and tangible examples of time when your insights and analysis have made an impact on More ❯
Employment Type: Contract, Part Time, Work From Home
departments. Ideally you will also have some: Familiarity with Connex, or other call centre/marketing platforms. Understanding of AI and automation in customer service (chatbots, sentimentanalysis, etc.). Experience with data analytics, BI tools (e.g., Tableau, Power BI), and performance dashboards. This fantastic new role is to be based in the companys office in Liverpool More ❯
departments. Ideally you will also have some: Familiarity with Connex, or other call centre/marketing platforms. Understanding of AI and automation in customer service (chatbots, sentimentanalysis, etc.). Experience with data analytics, BI tools (e.g., Tableau, Power BI), and performance dashboards. This fantastic new role is to be based in the companys office in Liverpool More ❯