1 to 25 of 103 Permanent Service Design Jobs in the UK excluding London

companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. As a senior leader in SoftServe’s Design Office, the Service Design Lead is responsible for advancing, scaling, and evangelizing our global Service Design practice. This role is … to connecting the dots between customer needs, digital and physical touchpoints, and complex backend systems to deliver seamless, innovative, and measurable end-to-end service experiences. You will lead and execute service design strategies for major client engagements, mentor crossfunctional teams, and contribute to thought leadership—while … also driving AI-informed and AI-enabled service innovation across sectors. You’ll play a critical role in partnering with Product Managers, Business Analysts, Solution Architects, and Client Partners to shape holistic solutions that fuse human-centered design with technological capability. You will also contribute to the evolution More ❯

Service Design Manager Permanent Hove, East Sussex - hybrid 1-2 days pw Up to £75,000 + 5% annual performance -related bonus We have an exciting new opportunity for a Service Design Manager to join Robert Walters as a Consultant. As an employed Consultant, you will … global financial services group and a major global investor. Specialising in institutional retirement, capital investment, investment management, and retail services. The Opportunity: The Lead Service Design and Transition Manager will be accountable for two key aspects of these critical capabilities for Group Functions Change and Technology. You will … help to maintain an effective Service Design capability, process, and resources to ensure all new and/or changed services, being delivered through Portfolios, Projects and Small Change, are designed and delivered to meet defined support expectations and ongoing maintenance requirements. You will also maintain oversight to ensure More ❯

Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery … and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be responsible for the … delivery of cost-effective service solutions that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service eco-system What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme; Bids & Proposal Producing More ❯

Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. … You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Senior, you will contribute to the development of our UCD strategy, line manage and mentor junior team members, and contribute to business growth. Location : Flexible (Remote, with … options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) Key Responsibilities: User-centred design leadership and strategy · Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts · Plan and execute appropriate More ❯

Lead Service & UX Designer London – Hybrid (2 days on-site) £75,000 - £90,000 + benefits A global design studio is looking for an experienced Service and UX Design Lead to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services. The … next step in their career to begin suppoting as a Lead on client projects while remaining in a hands-on delivery position as a Service/UX Designer. Key Responsibilities of the Lead Service & UX Designer : • Lead interaction and service design activities on projects, including client … workshops, creative brainstorming, and defining design principles. • Ensure all design work is deeply rooted in an understanding of the target audience. • Manage design research relationships with partners and clients, collaborating effectively with internal research teams. • Oversee all interaction and service design activities at the project More ❯

create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products, ideally within the financial services or similarly regulated industries. Strategic thinker with the … ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using … Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure). Excellent communication, presentation, and storytelling skills More ❯

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture … the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a More ❯

Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK's journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital … innovative digital platform that will enable cross-party working with a range of vital operations. You'll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It's a … chance to shape design direction, lead high-impact projects, and help build services that really matter. You'll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You'll be getting involved with prototyping using a new design More ❯

Lead Service & UX Designer Location : London, Hybrid (2 days) Salary : Up to £90,000 + bonus Join a global design network with studios across the world, combining strategy, technology, and design to create impactful, purpose-driven products and services that positively affect society. What You’ll Be … Doing As a Service & UX Designer , you’ll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. You’ll work closely with design, client services, and project management leads to deliver … innovative employee, customer, and user experiences. Key Responsibilities Project Leadership : Lead interaction and service design projects, including workshops, creative sessions, and defining design principles. User-Centered Design : Ensure all designs are informed by a deep understanding of the people we’re designing for. Practice Innovation : Evolve More ❯

FTC for 12 months. The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into … operational service, while aligning with the principles and practices of Agile methodologies. Key Responsibilities Lead the design and transition of new or changed Tech services into the production environment with minimal disruption. Plan and manage resources required for service readiness, design, transition, and early life ensuring … by engaging in the product lifecycle of all changes. Be responsible for functional and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI). Ensure More ❯

The UK wide Civil Service Digital Data and Technology (DDaT) profession consists of people who work in a digital, data or technology specialist role. They design, build, and run government digital services. They are responsible for the way we find, access and use data and for the technology … across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online. The Chief Digital Officer provides a consultancy service of digital and data expertise to business areas across the Welsh Government. Job description The Service Designer will report to a Senior IT … Service Manager and is key in ensuring that new and existing services are documented, mapped and implemented across IT Services. You will be responsible for designing the end-to-end journey of a service, helping users to complete their goals and working with both Service Managers and More ❯

Service Designer Remote £47,000 to £58,000+ Excellent Benefits Your new company Hays Technology are recruiting a Service Designer on a permanent basis to join a growing public sector organisation. You will be reporting to the IT Programme Manager and joining during a period or large-scale … transformation. Your new role In your new role, you will be overseeing end-to-end service design projects, identifying emerging trends, data-driven improvements opportunities, and end-user needs to shape innovative services that deliver both business impact and end-user value. You will be championing user-centric … design through conducting workshops to understand end-user behaviours and creating solutions to align with strategic objectives. You will be designing, testing, and iterating prototypes, using measurable outcomes to validate hypotheses and inform future decisions, whilst working closely with cross-functional teams, including product owners, developers, and operations, to More ❯

DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯

DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯

DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯

DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯

DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯

DWP. Digital with purpose. Do you have a passion for putting user needs at the centre of design? Do you want to be part of a collaborative community of Service Designers? Can you design services end-to-end and front-to-back? We want talented, Service Designers with experience, empathy and drive. You'll lead a high-performing team of service designers to create end-to-end solutions using the latest tech and thinking. DWP delivers services to our millions of customers every day, including the most vulnerable in society. Our expert DWP Digital … modern services we provide. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Design with Purpose. Our Service Designers: Design services that have user needs at their core Understanding user behaviour and feedback is key. You More ❯

Discover where complex meets meaningful as a Service Architect in our Scotland & NI Business Unit. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle …/or at other CGI/client locations. We are seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Architect, you may work with a wide range of clients - often on-site … supporting them with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service More ❯

Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer operations … roles, ideally within healthcare, telecare, technology-enabled care, or critical services. You will have a deep understanding of service design, customer success management, contact centre excellent and demonstrable success of leading customer transformation programmes. You will have a customer-first approach, but with strong commercial acumen, able to More ❯

Service Designer (SC Cleared) 👔 Consultancy 📍 London, 💵 £45-55K 📦 Travel Expenses, Certs Scheme, 10% Combined Pension, Private Medical, Uncapped Progression Do you want to work for one of the country's top consultancies on some brand new high profile digital transformations? Do you want to get rapidly accredited (AWS … the biggest names in the Private and Public Sector. They have just won a couple of exciting new projects and are looking for a Service Designer to join their team and assist with the continued scaling and optimisation of these. Their ideal candidate would have good knowledge and experience … within: Service Design Process Government Digital Service (GDS) Create service design artefacts and outputs Agile/Scrum Environment User-Centricity In return they would be offering Free Certification Scheme (AWS, Azure, GCP) Uncapped Progressions (Just hit the criteria and you will continually climb the ranks More ❯

Company Description Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink … and vertical sectors is attributable to the work ethic of our team, our commitment to partnership and our shared values. Your Opportunity The Analysis & Design practice at Robiquity includes the skillsets of Business Analysis and User-Centred Design. For this role, we are looking for an experienced Service Design Consultant with experience in a technology-led consulting environment. As a Service Design Consultant at Robiquity your role is focused in two areas: Project delivery – you will work with minimal supervision and as part of multi-disciplinary project teams to understand user types, needs and More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and adoption and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/re-use and adoption and … Location: Hybrid working with weekly visit to an Arqiva office (Winchester, London, Huddersfield) as and when required. The role Owns, develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the … overall product owner for the service portfolio - sets the development roadmap and prioritises development and improvement initiatives; designs and develops new services that meet customer needs, developing user-centric service blueprints, catalogues and experience maps. Oversees development, implementation and management of efficient processes for mobilisation and E2E fulfilment More ❯

I have partnered with one of the most interesting (and complex) organisations I’ve ever worked with – they are looking for a Senior Service Designer to join a hugely impactful project on a fixed-term contract basis. You will be designing an end-to-end service with complex … technical piece of work with an equally complex set of stakeholders. You will be working closely alongside a Senior User Researcher, the Head of Service Design, and a wider non-UCD team. The project will require real-depth and expertise within Service Design, not limited to … Excellent stakeholder relationship building and facilitation experience. · A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. · Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc) · Experience across large, diverse organisations ✳️ This is a fixed-term, salaried More ❯