1 to 25 of 158 Permanent Service Design Jobs in the UK excluding London

feel proud about working at EE – and feel excited about where we're going and what we're going to do. Want to join in? The Scope As a Service Designer, you will play a critical role in shaping impactful customer- and guide-centric solutions that seamlessly align with business goals and operational realities. By leveraging your expertise in … user centred design and service innovation, you will drive the creation of meaningful experiences that deliver value for both customers and the organization. You will provide impartial and objective assessments of customer and guide experiences, ensuring that gaps and opportunities are identified and addressed. This Service Designer role involves designing and delivering engaging customer and guide experiences … making. You will collaborate with cross-functional teams and will be aligned to our Consumer-Digital tribes to help them achieve their objectives and key results by using your design expertise. What You'll Be Doing Design and Deliver Customer-Centric Services Lead the creation of innovative, scalable, and practical service experiences. Ensure designs are grounded in More ❯

Service Design Lead 🏡 Hybrid (Leeds - Twice a month) 💰 Salary up to £85k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team here in Leeds The team is 22-strong, diverse and genuinely … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing ✨ Leading end-to-end service design: You’ll scope, shape and deliver impactful service design across a variety of programmes, guiding projects from early ideation right through to implementation. ✨ You'll … be the go-to expert: Trusted by senior stakeholders, you’ll champion user-centred design, cut through ambiguity and bring people on the journey while keeping everyone aligned and bought in. ✨ Drive collaboration & impact: Work hand-in-hand with delivery managers and clients to remove blockers, solve challenges and ensure projects don’t just run smoothly, but also deliver More ❯

Service Design Lead 🏡 Hybrid (Leeds - Twice a month) 💰 Salary up to £85k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team here in Leeds The team is 22-strong, diverse and genuinely … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing ✨ Leading end-to-end service design: You’ll scope, shape and deliver impactful service design across a variety of programmes, guiding projects from early ideation right through to implementation. ✨ You'll … be the go-to expert: Trusted by senior stakeholders, you’ll champion user-centred design, cut through ambiguity and bring people on the journey while keeping everyone aligned and bought in. ✨ Drive collaboration & impact: Work hand-in-hand with delivery managers and clients to remove blockers, solve challenges and ensure projects don’t just run smoothly, but also deliver More ❯

with 3 days per week onsite in Sheffield Contract Length: 6 months (will be extended) Rate: £500–£600/day (Inside IR35) Start Date: ASAP Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? Do you have a background in delivering on SAP programmes? If … so, apply now for this new contract. The Service Design & Transition Manager will be required to work on-site in Sheffield for 3 days per week. It will initially run to the end of the financial year, but the programme is long term and extensions will be available. This role is joining a very large-scale transformation programme … with an instantly recognisable household name. The Service Design & Transition Manager will need a real go-getter attitude and be pro-active in dealing with risks before they become problems. In addition to a strong Service Design and Service Transition background, you’ll ideally be a well-rounded Service Manager with proven experience across More ❯

with 3 days per week onsite in Sheffield Contract Length: 6 months (will be extended) Rate: £500–£600/day (Inside IR35) Start Date: ASAP Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? Do you have a background in delivering on SAP programmes? If … so, apply now for this new contract. The Service Design & Transition Manager will be required to work on-site in Sheffield for 3 days per week. It will initially run to the end of the financial year, but the programme is long term and extensions will be available. This role is joining a very large-scale transformation programme … with an instantly recognisable household name. The Service Design & Transition Manager will need a real go-getter attitude and be pro-active in dealing with risks before they become problems. In addition to a strong Service Design and Service Transition background, you’ll ideally be a well-rounded Service Manager with proven experience across More ❯

IT Service Lead (18 Month FTC) Salary: £56,000 - £62,000 per Annum Location: Basingstoke or Wembley 2x a Week Overview My client is seeking a Service Design Lead. This role would be responsible for ensuring that IT services, systems, and products are effectively transitioned from design into live operations. This role works closely with project … teams, operational teams, and business stakeholders to create service designs that are reliable, secure, maintainable, and aligned with organisational goals. Acting as the bridge between project delivery and ongoing operations, the role ensures new or updated services are fully operational from day one. Key Responsibilities Drive service design activities across multiple initiatives, from initial impact assessment to … the development of Service Design Packages and operational support models. Define and document operational requirements, including staffing, processes, technology, tooling, SLAs/OLAs, and reporting needs. Lead workshops with project teams, service owners, IT operations, and stakeholders to collaboratively develop the service support model. Ensure smooth handover to live/BAU teams with complete documentation, knowledge More ❯

IT Service Lead (18 Month FTC) Salary: £56,000 - £62,000 per Annum Location: Basingstoke or Wembley 2x a Week Overview My client is seeking a Service Design Lead. This role would be responsible for ensuring that IT services, systems, and products are effectively transitioned from design into live operations. This role works closely with project … teams, operational teams, and business stakeholders to create service designs that are reliable, secure, maintainable, and aligned with organisational goals. Acting as the bridge between project delivery and ongoing operations, the role ensures new or updated services are fully operational from day one. Key Responsibilities Drive service design activities across multiple initiatives, from initial impact assessment to … the development of Service Design Packages and operational support models. Define and document operational requirements, including staffing, processes, technology, tooling, SLAs/OLAs, and reporting needs. Lead workshops with project teams, service owners, IT operations, and stakeholders to collaboratively develop the service support model. Ensure smooth handover to live/BAU teams with complete documentation, knowledge More ❯

Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be … Doing You'll work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing … services via user journey maps. You'll help build consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs More ❯

Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be … Doing You'll work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing … services via user journey maps. You'll help build consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs More ❯

Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be … Doing You'll work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing … services via user journey maps. You'll help build consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs More ❯

Service Designer - Health Sector Salary: £40,000-£50,000 depending on experience Design services that improve lives. We're looking for a Service Designer to join Healthia and work on digital services across healthcare projects. You'll contribute to designing services at scale and help influence how people access and experience health services. What You'll Be … Doing You'll work on service design projects from discovery to delivery within multidisciplinary teams, contributing to service blueprints that integrate with other services and supporting service managers and programme directors to develop design concepts. You'll analyse, synthesise and clearly communicate evidence, use research and data to develop design ideas, and map existing … services via user journey maps. You'll help build consensus around design approaches, present findings to stakeholders, and document design decisions and risks. You'll contribute to design sessions with teams, users and stakeholders, support workshops with clinical teams, and work across team and profession boundaries. You'll create storyboards and blueprints, prototype ideas, and adapt designs More ❯

Delivery BU CK Reason for RR New Business Client Interview False PSNo Name of Rotation resource NA Job Description Purpose of the Role The role is responsible for managing Service Transition and Change across a portfolio of services aligned to business workstreams this includes Service Design delivery across early Project initiation tracked through to OAT and Go … Live The aim of the role being to control prevent and manage the risk of unplanned service interruption across the business and ensure IT Services remain operable and supportable against defined outcomes Key Responsibilities To ensure appropriate best practice ITIL processes and tools are in place along with a clear RACI that includes SIAM and associated 3rd party service providers Provide governance and assurance to Change Management and Service Transition Input into Service Review Boards as required by the Service Assurance Team to ensure that customer satisfaction scorecard activities are effectively addressed Deal with service transition and service change for both new and existing demand Undertake Service Design activities to ensure More ❯

Service Design and Transition Analyst Permanent 4 days in NN4 (Northampton) WRK digital are delighted to partner with Howdens, a leading manufacturer the UK's No. 1 Trade Kitchen Supplier. Founded in 1995, we have grown from just 14 depots to over 850 across the UK and Europe thanks to the success of our trade-only model. Learn … more about our commitment to our teams, customers, and communities. Role Purpose: The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into the operational environment, thereby maintaining service quality and continuity. Without this role, the organization would face disruptions and inefficiencies in service delivery, impacting overall performance and … customer satisfaction. The role will report to the Service Design and Transition manager. There is no requirement to manage subordinates however you will be responsible for various levels of stakeholder management across the organisation Volume of Service or Activities: Typically responsible for transitioning 10-20 services annually, depending on the complexity and scale of each service More ❯

our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: At Accenture we design new services that make a lasting impact by improving users' lives, making our country safer and enabling business to evolve. We are expanding the Experience Design team to … deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our … Experience Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience More ❯

our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: At Accenture we design new services that make a lasting impact by improving users' lives, making our country safer and enabling business to evolve. We are expanding the Experience Design team to … deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our … Experience Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience More ❯

our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: At Accenture we design new services that make a lasting impact by improving users' lives, making our country safer and enabling business to evolve. We are expanding the Experience Design team to … deliver new digital products and experiences for users of both public and private sector clients. The Accenture Experience Design practice comprises 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. In this newly created multi-disciplinary role, we are seeking a Senior Experience designer to join our … Experience Design practice supporting both existing and new client engagements, who is a user centred designer to perform user research, transform the business process into user journeys through service design, and an experienced interaction designer who understands design systems, while designing new services that demonstrate how user needs and business requirements are met. As a Experience More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and … operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes … and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and … operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes … and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and … operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes … and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service More ❯

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and … operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes … and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service More ❯

s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Service Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical … thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give … in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a Service Designer You Will Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end More ❯

Job Title: Service Architect Location: Remote/Corsham 2-3 days per week Duration: Until 3/03/2026 with likely extension Rate: Up to £750 via an approved umbrella company Role Overview The project ensures coherence and assurance across all design activities within the Platform. As a Service Architect, you will play a pivotal role … in defining, advising, and assuring service requirements for the platform, working closely with Solution Architects, Product Owners, and Front Line Command Users. Your focus will be on embedding supportability and service features into the design lifecycle, ensuring they are implemented and continuously improved. Key Responsibilities Service Requirement Definition Engage with Front Line Command Users to understand … service expectations and current support structures. Translate service requirements into actionable guidance for Design Office Architects. Provide governance on service aspects across the programme. Through-Life Management Ensure Secure by Design (SbD) principles are met in collaboration with security teams. Define service elements for: Business continuity Monitoring Maintenance Backup/Restore Security patching Availability More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯