1 to 25 of 76 Permanent Service Design Jobs in the UK excluding London

Service Assurance Analyst £36,024 - £44,263 (can go higher for the right person) + exciting benefits package Manchester - hybrid working Our client is on the lookout for a Service Assurance Analyst to ensure that new and changed services are consistently designed and transition in line with the … IT Services Strategy, and that they meet current and future customer requirements. You will co-ordinate all Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition … requirements. You will ensure that these requirements are understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteria Key Duties and Responsibilities: The creation of Service Design and Transition Packages, Service more »

What you'll do: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be … and inception through to solution build and testing. Champion user-centricity – with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current … and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation As part of your more »

We have an excellent Service Design & Transition Analyst job opportunity on a 2 year FTC/Permanent basis with our client based in Manchester, which is hybrid/flexible working 2 days per week in the office. Candidates who are interested in applying for this position should be … able to demonstrate the following skills and experience:- Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services. Creation and maintenance of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport … a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are released are fit for purpose and meet Service Design and Transition more »

Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The … Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure alignment throughout the transition process. Develop and maintain transition plans, timelines, and documentation, identifying key milestones … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. … You will work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to … Space colleagues using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with more »

Service Assurance Analyst Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as … runbooks, configuring ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer. The successful candidate should be able to demonstrate: Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services Experience of collaborating with more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA … tower, fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

Role : Service Design & Transition Lead Location : London – hybrid working Salary : £70,000 - 75,000 + bonus + pension + LI + more We have a great opportunity with one of our global insurance clients to be a Service Design and Transition Lead. You’ll be joining … remain hands-on getting involved with a range of projects, whilst also managing and growing the team. The Role: Define and document the relevant service acceptance criteria with Delivery teams, ensure they are achieved, and perform QA on SD&T deliverables Direct engagement with several projects – the team currently … Identify any risks and influence key stakeholders to ensure these are addressed Review and aid the further development of the organisation's approach for Service Design, supporting the transition process and defining the acceptance criteria for transitioning new or significantly changed services into BAU operational support Promote and more »

Working with a large IT consultancy that is searching for a Service Designer on a permanent basis. Salary: £55,000 per annum with additional benefits An overview of the Role As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually … sharing knowledge and expertise. We are all passionate about user-centered design, critical thinking, problem-solving, and designing and building digital services and products. Working with our client would give you opportunities to develop and grow, working with major clients in both public and private sectors. Our offices are … working, however, depending on your project you may have to travel to client locations. Skills you'll need: Essential: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service (GDS) service standards, applying GDS design principles Ability more »

Job summary The NHS Business Service Authority's Digital, Data and Technology Community design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs … Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. You will join our exciting and supportive user centred … design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours more »

Hybrid office/remote - but any UK Computacenter location considered Life on the team The Design & Transition Specialist Senior qualifies, designs and transitions complex Hardware and Software deals domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving … all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act in a lead role for complex GTS deals and is responsible for the timely delivery of all ISPs to transition new … required to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What youll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing's more »

en_GB Birmingham, Hatfield, London, Manchester, United Kingdom, Milton Keynes, Reading (with possibility of hybrid work) Life on the team The Design & Transition Specialist Senior qualifies, designs and transitions complex Hardware and Software deals domestically and internationally. This is with a specific focus on GTS services in the presales … phase (campaign, RFI, RFP etc), involving all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act in a lead role for complex GTS deals and is responsible for the timely delivery … to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What you'll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing's more »

Service Assurance Analyst Manchester £36,024 – 44,263 (dep on exp) Full-time, Fixed Term (24 months) Job Description: We are currently recruiting for a Service Assurance Analyst who will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete … Service Design Package. You will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. … You will have proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services and be skilled in collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment. You will have a demonstrable more »

SERVICE ARCHITECT BRISTOL We’re growing rapidly and are seeking a Service Architect to embark on a software development project alongside a client in the defence industry. The role will put the latest technologies at your fingertips in a talented, collaborative team and high-energy work environment. We … plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. SERVICE ARCHITECT DESCRIPTION The main purpose of the role is to be responsible for the scoping, designing, and presenting of solutions to clients and their … staff through discussion, written proposals, formal presentations, whiteboard workshops and diagrammatic storyboarding. As a Service Architect, you will work with cross-functional teams, as well as collaborate with developers and internal teams on current and future roadmaps. The successful Service Architect must keep up with emerging technologies and more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

Job Title: Service Delivery Practitioner Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £44,000 + dependant on skills and experience What you'll be doing: Ensure Service Acceptance …/Transition for the Product Fulfilment function within IM&T Contribute to Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion Continual Service Improvement and Service Automation Minimise Service-Related Risks Your skills and experiences … Essential: Experience of all aspects of Service Delivery ideally within a large organisation, and ideally experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (Configuration Management Database) and their application (e.g. ServiceNow) Familiarity with more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions … into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

Your new company Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking … team, you will have the opportunity to contribute your expertise and align with their values. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

UX Researcher- Mid Location: Liverpool, UK Role Type- 12 months FTC Reports to: Head of Digital Design Client- Imperial Brands *Please note, you’ll be working primarily on tobacco brands* Why choose Tag? We are the long-standing, production partner of choice that has helped brands across borders and … employees around the world. Job Description You have a strong research background, with experience in the full range of User research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers … Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably within e-commerce and have strong CV and portfolio examples to demonstrate your expertise. We hope to more »

Market Rate Job Description: Harvey Nash's Public Sector Client is looking to recruit a Snr Content Manager. This role will support the Shared Service Programme Accessibility Workstream ensuring that users are involved in transformation and design and deliver improved corporate services that meet their needs. The Accessibility … Workstream brings together user research, service design and content design skillsets with technical accessibility expertise. The mission is to deliver solutions that are accessible. Good content design is a critical part of configuring off the shelf systems to meet the needs of our users, but also … Content concepts and prototyping Choose the best option to make content accessible to different audiences and assistive technologies, and show proposed approaches to content design through the creation of prototypes and content plans. Explain how the pattern choice or need for a new pattern, publishing approach and metadata will more »

Market Rate Job Description: Harvey Nash's Public Sector Client is looking to recruit a Snr Content Manager. This role will support the Shared Service Programme Accessibility Workstream ensuring that users are involved in transformation and design and deliver improved corporate services that meet their needs. The Accessibility … Workstream brings together user research, service design and content design skillsets with technical accessibility expertise. The mission is to deliver solutions that are accessible. Good content design is a critical part of configuring off the shelf systems to meet the needs of our users, but also … Content concepts and prototyping Choose the best option to make content accessible to different audiences and assistive technologies, and show proposed approaches to content design through the creation of prototypes and content plans. Explain how the pattern choice or need for a new pattern, publishing approach and metadata will more »

and remote working, a bonus scheme, 28 days holiday (+BH) and more. A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable consumers. By supporting innovators to deliver the future of energy in … centred on using in-depth research and data to create more equitable outcomes for consumers in the energy space, you will be using your service design skills to improve and deliver essential services to consumers. The successful candidate will collaborate closely with researchers and designers to develop service … by demonstrating how designing products and services inclusively can enhance these services for everyone. This role involves problem-solving through research insights, driving the design of impactful user experiences, and defining evidence-based research requirements. Expect to engage in sophisticated projects for private and public sector clients, contributing to more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

Principals in implementing our strategic objectives. This position offers the unique opportunity to contribute to various key business development functions including Pre-Sales support, service design, and the refinement of our Go-to-Market (GTM) strategy. It is ideal for individuals who are eager to embark on a … SAP solutions, offering a platform for growth and skill development within a supportive and dynamic team environment. Key Responsibilities: 1. Pre-Sales Support and Service Design: Assist the nominated bid manager in crafting high-quality, timely RFP responses. Participate in system demonstrations, client engagement, and presentations throughout the … sales lifecycle under guidance. 2. Refinement of GTM Strategy: Assist in evolving our SAP GTM strategy through service portfolio enhancement, including advisory services, service packages, and innovations. Support in articulating our Fit4Future advisory services and Run Better packages to target both upper mid-market and lower enterprise segments. more »