Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A serviceowner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and … channels. The serviceowner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in … the governance of the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and more »
Exeter, Devon, United Kingdom Hybrid / WFH Options
Confidential
ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A serviceowner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and … channels. The serviceowner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous... more »
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Eaton
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate … prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer more »
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the more »