Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs and KPIs Hands-on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, or equivalent) Strong background in contract management and IT financial operations Expertise in major incident management and escalation handling Experience working with third-party IT service providers in More ❯
compliance and operational efficiency Qualifications ITIL Foundation certification or higher Strong understanding of CMDB principles and asset lifecycle management Hands-on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, Remedy, or equivalent) Familiarity with corporate procurement processes and vendor management Proven experience working with global logistics companies for equipment delivery and tracking Excellent attention to detail, with More ❯
compliance and operational efficiency Qualifications ITIL Foundation certification or higher Strong understanding of CMDB principles and asset lifecycle management Hands-on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, Remedy, or equivalent) Familiarity with corporate procurement processes and vendor management Proven experience working with global logistics companies for equipment delivery and tracking Excellent attention to detail, with More ❯
