Customer Success Specialist
- Hiring Organisation
- Lynx Recruitment Limited
- Location
- Northampton, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
LynxarelookingforanexperiencedCustomerSuccessSpecialisttoleadpost-salecustomerengagementandhelpdrivelong-termclientsatisfactionandgrowth.Thisrolecombinesrelationshipmanagement,dataanalysis,reporting,andcross-teamcollaboration. KeyResponsibilities: Serveasthemainpointofcontactforkeycustomers Buildstrongrelationshipsandunderstandcustomergoals Proactivelyidentifygrowthopportunitiesandpotentialrisks Collaboratewithsales,operations,andtechnicalteams Analysecustomerhealthmetricsandprepareperformancereports Leadcustomermeetingsandtrainingsessions Supportandmentorjuniorteammembers Collectandsharecustomerfeedbackinternally Helpimprovecustomersuccessprocessesandworkflows Coordinatelogisticsandresolvecustomerissues Requirements: 35yearsexperienceinacustomer-facingB2Brole Strongcommunicationandrelationship-buildingskills Experiencemanagingcustomeraccountsanddrivingsuccess ComfortablewithCRMandprojecttools(e.g.,Salesforce,Jira) Organised,proactive,anddetail-oriented Bachelorsdegreepreferred ...