Operations & Incidents Manager
- Hiring Organisation
- Fruition Group
- Location
- Wakefield, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 50,000 - 65,000 Annual
Apply? A leading technology-driven organisation is seeking an experienced Operations & Incident Manager to oversee critical service operations, major incident management, and operational performance across multiple teams. This role offers the opportunity to work within a fast-paced, customer-focused environment where service reliability, operational excellence, and continuous improvement … actions. Drive operational process improvements, automation initiatives, and service optimisation strategies. Monitor and report on operational KPIs including MTTR, incident trends, backlog management, and service quality metrics. Collaborate with internal technical teams, customer-facing departments, and third-party suppliers to ensure operational continuity. Operations & Incident Manager Requirements ...