Service Delivery Manager
- Hiring Organisation
- Neoci Ltd
- Location
- Wakefield, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £38,000 - £40,000 per annum
recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely … closely with Account Management to align on customer strategy and identify growth opportunities Review customer P&Ls to ensure contract profitability and efficient service delivery Monitor and report on KPIs, SLAs, and service performance , ensuring expectations are consistently met Deliver accurate business reporting, forecasting, and insights to stakeholders Support ...