1 of 1 Permanent ITIL Certification Jobs in Wakefield

Microsoft Office applications, particularly Windows Operating Systems, Microsoft Office (including Word, Excel, Outlook). Desirable Knowledge of typical IT infrastructure defects and terminology. Understanding ITIL principles. Have an understanding of typical service desk scenarios that can be reported through to the service desk. Training Essential Proven commitment to personal … development as evidenced through attendance at a range of training/development events. Desirable ITIL Qualification. Customer Services Training. Personal Attributes Essential Excellent verbal and written communication skills. Ability to demonstrate excellent customer relationship skills. Customer focussed and interested in helping people. Able to communicate effectively with customers ...