2 of 2 Permanent Information Security Jobs in Wakefield

resolution. You'll also play a key role in onboarding new customers, ensuring they're set up for success and provided with the right information from day one. Key Responsibilities Customer Experience & Onboarding Own the overall customer relationship, acting as customer advocate Proactively assess satisfaction, flag issues, and attend … regular ticket reviews Own performance reporting for assigned accounts Contribute to the knowledgebase and participate in an out-of-hours support rota Adhere to Information Security and Health & Safety policies What We're Looking For Strong organisational skills and attention to detail A genuine customer-first mindset ...

staff is needed for this post, together with knowledge of common desktop systems and specialist NHS applications such as the Health and Social Care Information Centre (HSCIC). The postholder will be required to adhere to strict protocols and procedures in supporting staff and ensuring that correct escalation channels … agreed within Service Level Agreements and internal Service Support targets. Monitor problems and suggest solutions to the relevant system manager. Be a source of information and guidance on information systems and policies and procedures and keep up-to-date with current IM&T developments, Trust-wide policies, national ...