Support Manager - 2nd Line
- Hiring Organisation
- Som3
- Location
- Wakefield, West Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £45000/annum
teams (2nd/3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office ...