2 of 2 DemandTrendPermanent Service Delivery Jobs in Wakefield

Job summary Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution. The solution will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll system for the NHS. ESR processes £55 billion in payments each year to NHS … flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … and your loved ones Main duties of the job We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale projects. Excellent communication and data analysis skills, combined with a More ❯

Medium-sized Enterprises (SMEs) across the UK. Our core offerings include hosted telephony (VoIP platforms), business mobiles, and a range of connectivity services. With a strong commitment to customer service and a recent period of expansion, we are looking to strengthen our internal operations and are seeking a dynamic Operations Manager to lead this initiative. The Role This is … the company's growth. The successful candidate will be responsible for defining and optimizing workflows across the business, from initial customer on-boarding and provisioning to ongoing support and service delivery. This is a hands-on role for a strategic thinker who enjoys building from the ground up. Key Responsibilities Process Development: Design, document, and implement efficient and scalable … Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and continuous improvement. Performance Monitoring: Define and track key performance indicators (KPIs) and service level agreements (SLAs) to measure operational effectiveness and identify areas for improvement. Operational Excellence: Drive a culture of continuous improvement, regularly reviewing processes and technologies to enhance efficiency and More ❯