10 of 10 Permanent 2nd Line Support Jobs in Wales

Job Title: 1st Line/2nd Line Support Engineer Location: Cardiff (Office-Based) Job Type: Full-Time Office Hours Salary: CIRCA 25,000 per annum plus benefits We are looking for a proactive and technically skilled 1st Line/2nd Line Support & Remote Monitoring Engineer to join a Helpdesk team at our Cardiff office. In this role, you will be the first point of contact for technical issues raised by clients and internal teams and play a vital part in maintaining the uptime and performance … like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. Log issues and resolutions accurately in fault monitoring systems. Perform regular system health More ❯

Job Title: 1st Line/2nd Line Support Engineer Location: Cardiff (Office-Based) Job Type: Full-Time | Office Hours Salary: CIRCA £25,000 per annum plus benefits We are looking for a proactive and technically skilled 1st Line/2nd Line Support & Remote Monitoring Engineer to join a Helpdesk team at our Cardiff office. In this role, you will be the first point of contact for technical issues raised by clients and internal teams and play a vital part in maintaining the uptime and performance … like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. Log issues and resolutions accurately in fault monitoring systems. Perform regular system health More ❯

2nd Line Support Analyst x 2/3 - New (REFBJ21) £30,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to … Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support More ❯

Second Line Support Engineer Salary: £30,000 - £36,000 Location: Bristol Hybrid working, three days in the office, two days working from home. About the Role Our client is a managed service provider growing at a healthy pace and looking to hire another Second Line Support Engineer. We are looking for someone with Microsoft Windows tech stack experience. The company are small to medium sized and are looking to grow due to an increasing client base. Based in Bristol, and this position is hybrid working, although the role will be … on site 5 days a week for the first 3 months to help you get up to speed. Skills Required Experience working in a 2nd Line support position Windows Server Office 365, Azure AD and SharePoint Hyper – V, VMware Veeam Backup Routers, switches and firewalls More ❯

2nd Line Software Support Engineer Global Tech Company Highly competitive salary + Sign on bonus & shares Swansea Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in South Wales … they've been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service … science graduates or software developers looking to move into an organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. More ❯

2nd Line Software Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in South Wales … they've been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service … science graduates or software developers looking to move into an organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. More ❯

Job Title: 2nd Line Support Engineer Location: Bristol (hybrid) Salary: £28,000 - £35,000 This is an exciting opportunity to join a forward-thinking, people-first business that truly values innovation, collaboration, and personal growth. You will be responsible for providing technical support … phone, email, chat and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange More ❯

Support Technician – Laptop Set-up Refresh Clinic Location: Onsite | Contract-Based | Immediate Start LISBURN SC Clearance Ideally Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the … efficient delivery and refresh of end-user devices in line with a major technology rollout. 🔧 Key Responsibilities: Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic. Login to systems using contractor-provided devices under guidance and supervision. Perform hands … Update all steps in the Contractor’s workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers . Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return — package using original boxes, label More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯