2 of 2 Permanent 3rd Line Support Engineer Jobs in Wales

3rd Line Engineer – (MSP) South Wales (2 days WFH) Up to £45,000 DOE Are you an experienced 3rd Line Engineer looking for your next challenge in IT & Telecoms? A well-established and growing Managed Service Provider is looking to expand Service Desk. They're seeking a skilled 3rd … ll work closely with 2nd Line engineers, deliver exceptional support to clients, and help maintain and improve service levels across the business. Key Responsibilities Provide 3rd Line technical support, handling escalations from 2nd Line. Diagnose, troubleshoot, and resolve complex IT issues. Maintain excellent communication and customer service at all times. Adhere … service management, security, and quality standards. Keep support tickets updated with detailed notes and time logs. Maintain and update client documentation. Requirements (Essential) 5+ years' experience at 3rd Line level. Recent experience within a Managed Service Provider (MSP) environment. Strong experience with Windows desktop & server operating systems. Solid knowledge of Microsoft 365/Office 365. More ❯

3rd Line Support Engineer Mold £45,000 Join a growing organisation that values employee ownership as a 3rd Line or Cloud Engineer. You'll be responsible for Microsoft 365 projects and providing support for Office 365, SharePoint, Teams, Exchange, and OneDrive. Key responsibilities include driving digitalisation, process improvement … and streamlining procedures. Required Skills for the 3rd Line Engineering Role: Proven experience delivering Microsoft projects Confidence in supporting users up to 3rd Line level Azure AD and Intune Microsoft 365 services Basic networking knowledge SharePoint administration Strong communication skills What's on offer: £45,000+ salary Training budget Certifications Autonomy over your work … become a Microsoft 365 subject matter expert in a rapidly growing organisation with exposure to MSP environments for continuous development and learning opportunities. If you are interested in the 3rd Line Support Engineer role, please click APPLY NOW for consideration. More ❯