Service Desk Lead
- Hiring Organisation
- Advania UK
- Location
- Cardiff, UK
- Employment Type
- Full-time
Overview As the Service Desk Lead, you will be responsible for delivering high-quality and efficient customer service to our clients through the daily management of a team. This includes hiring, motivating, rewarding, coaching, training, and problem-solving to ensure optimal performance. You will also develop processes and procedures … seamless transitions while collaborating with third-party carriers/suppliers. Additionally, you will provide internal ICT support to Advania UC by addressing requests via case management. Click here for the list of benefits. The budgeted salary for this role is 39,000 GBP per annum. HYBRID WORKING We recognise