11 of 11 Permanent Customer Engagement Jobs in Wales

implementation 4 days onsite Great company culture & benefits! ABOUT THE CLIENT A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote internal development. This is an exciting opportunity to join a well established, people focused … business where high energy, customer commitment, and team collaboration are at the heart of what they do. If you're looking to grow your career in a company that truly values its people, this could be the perfect fit. BENEFITS Flexible working Staff discounts on products Pension Access to savings, discounts and cashback THE HEAD OF CRM ROLE: Lead … and mentor a high-performing CRM team. Develop and execute scalable, automated lifecycle CRM strategies. Lead creative strategies for customer engagement and retention. Own and execute personalised email and push campaigns. Drive user growth through optimised conversion and retention funnels. Optimise lifecycle campaigns to meet business objectives. Partner with vendors and analytics teams to deliver insights and strategic More ❯

and heart. About the Role: We are seeking a strategic, creative, and data-driven Head of Marketing to lead our marketing function and drive brand awareness, lead generation, and customer engagement across all channels. This role is pivotal in supporting our ambitious growth plans by aligning marketing strategies with business objectives and ensuring a strong market presence across More ❯

Lead & Sales Support Manager to play a key role in their dynamic Sales Team. This position is perfect for someone who thrives at the intersection of technical expertise and customer engagement. As the Technical Product Champion , you'll be at the forefront of presenting, demonstrating, and supporting cutting-edge solutions across EMEA and India/SAARC. You’ll work … closely with the Regional Sales Managers and US-based engineering teams to ensure that products meet customer needs and are positioned strongly in competitive markets. Your Key Responsibilities: Pre-Sales Support: Deliver compelling technical presentations and application guidance to support product adoption. Technical Authority: Be the go-to expert for Tempo’s product portfolio — both internally and externally. Customer Engagement: Support sales to key telecom accounts across the UK, Europe, and beyond, liaising with engineering teams to tailor solutions. Market Intelligence: Research trends and analyse competitor offerings to guide product positioning. Training & Post-Sales: Lead customer training sessions and support product evaluations and rollouts. Tender Support: Provide technical input for RFPs, RFQs, and RFIs. Cross-Functional More ❯

three data analysts, fostering a high-performance culture.Translate business requirements into actionable analytics strategies and technical solutions.Build, maintain, and improve Python-based machine learning models, including those used for customer engagement predictions.Apply statistical methods and data mining to uncover insights and support decision-making.Recommend and implement the right analytics tools for the job.Manage and run A/B More ❯

analysts, fostering a high-performance culture. Translate business requirements into actionable analytics strategies and technical solutions. Build, maintain, and improve Python-based machine learning models, including those used for customer engagement predictions. Apply statistical methods and data mining to uncover insights and support decision-making. Recommend and implement the right analytics tools for the job. Manage and run More ❯

analysts, fostering a high-performance culture. Translate business requirements into actionable analytics strategies and technical solutions. Build, maintain, and improve Python-based machine learning models, including those used for customer engagement predictions. Apply statistical methods and data mining to uncover insights and support decision-making. Recommend and implement the right analytics tools for the job. Manage and run More ❯

not-for-profit organisation. As part of their continued transformation, they're hiring a CRM Product Owner to drive internal product solutions that streamline global sales, marketing, onboarding, and customer engagement with schools. The role: You'll take ownership of CRM-based digital tools used by internal teams, manage the full product lifecycle, and collaborate with 15+ departments … the world. The skills and experience we are looking for: Hands-on experience using CRM as the core product platform (essential) Confident communicator with internal stakeholders across sales, marketing, customer success, and operations Experience in internal business operations and process improvement Proven background in product delivery - from discovery to release Familiarity with Agile ways of working and product backlog More ❯

Implement a range of frontend development projects , from custom module creation to full-scale rollouts Collaborate with design and UX teams to bring to life exciting features that improve customer engagement and satisfaction Work with Tailwind CSS and Alpine.js to build highly optimized and responsive user interfaces that meet modern web standards Optimize website performance using best practices … in frontend development, ensuring fast load times and responsiveness across all devices Proactively identify areas for improvement in our global Magento websites to enhance the customer shopping experience and boost overall site performance Stay updated with Magento 2 , Hyvä theme , and modern frontend development trends, contributing ideas for continuous improvement WHAT YOU'LL BRING: 2+ years of experience in More ❯

technical requests and managing incidents to minimise business impact. Software Support Analyst background– Prior experience in desktop/technical/software support environment Experience in documenting and knowledge sharing Customer focused approach Testing of IT/software system upgrades Knowledge/experience of databases Must be a strong team player. Software Support Analyst key responsibilities & skills: Assisting on the … software issues and support business operations. Being resourceful and capable of solving complex problems. Enthusiastic about helping clients, understanding their problems with empathy, and devising solutions. Strong communication and customer engagement skills to thoroughly understand needs. Benefits: Opportunity for quick career advancement. Private medical Holidays - 25 days plus bank holidays (33) Fantastic training and support. Work pattern More ❯

not-for-profit organisation. As part of their continued transformation, they're hiring a CRM Product Manager to drive internal product solutions that streamline global sales, marketing, onboarding, and customer engagement. The role: You'll take ownership of Salesforce CRM-based digital tools used by internal teams, manage the full product lifecycle, and collaborate with 15+ departments to improve … the world. The skills and experience we are looking for: Hands-on experience using Salesforce as the core product platform (essential) Confident communicator with internal stakeholders across sales, marketing, customer success, and operations Experience in internal business operations and process improvement Proven background in product delivery - from discovery to release Familiarity with Agile ways of working and product backlog More ❯

or Propositions Manager looking for a change of role? We're working with a Bristol based business that is looking to hire a Product Manager to lookover their digital customer journey and retentions. The business have a well-founded product base with a wide ranging audience and are looking for an individual contributor to focus on digitising their retention … journey and digital customer engagement. You will be working with their technical teams and leaders within the business to enable digital conversion and retention. As well as looking at physical customer journeys and how we could work better to digitise these. Skills; Product leadership Experience of digital journeys (web, mobile) Experience with customer journey & retention. Strategic thinker More ❯