4 of 4 Permanent Customer Engagement Jobs in Wales

Build the reasons customers choose to stay with Veygo. You’ll own one of Veygo’s highest-impact customer portfolios, leading the experiences that keep customers protected, engaged and coming back. From renewals and retention to recovery journeys and reducing voluntary and involuntary churn, you’ll build products that … strengthen customer loyalty, increase customer lifetime value and drive sustainable business growth. Every improvement you make will help more customers choose to stay with Veygo, creating lasting value for both our customers and the business. Why this role matters As Principal Product Manager, you’ll have the autonomy ...

engineering functions, ensuring projects are delivered to agreed quality, timing and budget objectives. This is a hands-on technical leadership position combining engineering excellence, customer engagement, commercial support and team mentoring. Key Responsibilities: Lead automotive diagnostic development, validation, release and maintenance activities. Define diagnostic strategies and technical solutions … customer programmes. Lead design, development, production and support of retailer diagnostic tooling. Provide specialist expertise in vehicle electrical and electronic systems. Support EV and HV investigations, testing, validation and issue resolution. Conduct root cause analysis and implement corrective actions. Analyse vehicle, warranty and diagnostic data to identify improvement opportunities. ...

engineering standards and secure coding practices;- Work with the Software Engineering Manager to establish naming conventions, metadata standards, and data residency/sovereignty protocols.Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track;- Support continuous improvement efforts through … Work with housing and frontline teams to ensure system implementations improve service quality and accessibility for customers;- Identify opportunities to leverage technology to enhance customer engagement, service delivery, and operational efficiencies. What you'll need to succeed Knowledge/Qualifications - Expert-level SQL and Python (ideally PySpark). ...

partnerships with distributors, agents, and strategic partners Monitor project pipelines and maintenance opportunities within target markets Maximise opportunities for upselling and cross-selling across customer accounts Achieve and exceed sales targets relating to enquiries, orders, conversion rates, and profitability Forecast sales performance and market trends to support business planning … Maintain accurate customer records, visit reports, and quotation follow-up activity Present sales updates and market insights to the wider business Continuously develop technical and commercial knowledge of products, applications, and markets Increase customer awareness through marketing initiatives, networking, and face-to-face meetings What We're Looking ...