1 of 1 Permanent Customer Retention Jobs in Wales

Retention: -Act as the primary point of contact and advocate for clients within ROCK. -Build and maintain strong client relationships, ensuring high levels of satisfaction. -Drive client retention by delivering a seamless service experience and value creation. Service Performance & Continuous Improvement: -Monitor, report, and review service performance against SLAs and key quality metrics. -Lead client review … solid business development and relationship management skills. -Strong understanding of IT infrastructure and technology solutions. How you'll be successful in the role: High client satisfaction and strong retention rates. -Effective service delivery, meeting and exceeding SLAs. -Proactive identification … and implementation of service improvements. -Strong relationships with internal and external stakeholders, ensuring seamless service experiences. -Efficient incident and escalation management, ensuring quick and effective resolution -Maintain the client retention rate at 90% or above throughout the year If this sounds like you and you would excel, please apply directly through the link or reach out to Jack More ❯