4 of 4 DemandTrendPermanent Customer Retention Jobs in Wales

potential. As we continue to grow, we're looking for aSenior Product Managerto help lead the team and drive success. The Role We're seeking someone who brings leadership, customer focus, commercial awareness, and analytical thinking. This role supports the overall P&L and drives change across product development, data, digital, pricing, marketing, underwriting, and operations - ensuring we deliver … excellent customer outcomes. You'll play a key leadership role within a small, core product team. You'll shape strategy, lead execution, and act as a mentor and coach - supporting development and encouraging innovative thinking. Key Responsibilities Leadership & People Lead strategic planning and influence senior stakeholders across the business. Build strong relationships within Admiral Money and across the wider … and identify opportunities. Support the Head of Product in developing, training, and empowering the team. Product Design & Strategy Own the strategy and roadmap for direct, in-life, and insurance customer journeys-defining, business casing, and delivering initiatives. Design and implement customer retention and in-life lending propositions. Collaborate with the Digital team, other product lines, and More ❯

passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of … possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio reviews and maximise customer retention Deliver gross profit and monthly recurring revenue targets Regularly analyse customer product penetration and identify opportunities to increase revenue through product gap analysis. Bringing on … new accounts through account referrals Forecast, track and report on key account metrics Implement business strategies to increase revenue spend and profitability across your customer base. Serve as an escalation point for your customers to ensure the highest level of service delivery. As a sales expert, support the partner relations team to nurture and develop sales opportunities and team More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and More ❯

Principal Product Manager Role: Principal Product Manager - Digital Platforms & Retention Location: Bristol/Hybrid Salary: Up to £100k + benefits Principal Product … or Propositions Manager looking for a change of role? We're working with a Bristol based business that is looking to hire a Product Manager to lookover their digital customer journey and retentions. The business have a well-founded product base with a wide ranging audience and are looking for an individual contributor to focus on digitising their retention journey and digital customer engagement. You will be working with their technical teams and leaders within the business to enable digital conversion and retention. As well as looking at physical customer journeys and how we could work better to digitise these. Skills; Product leadership Experience of digital journeys (web, mobile) Experience with customer journey & retention. More ❯