2 of 2 Permanent Documentation Skills Jobs in Wales

analysis and resolution. You'll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function. What You'll Be Doing Providing senior-level 2nd/3rd line application support Investigating, diagnosing and resolving … complex multi-table queries Investigating and resolving data issues Working with database functions, procedures and stored procedures Strong technical troubleshooting and problem-solving skills Experience investigating complex application issues through to resolution Experience working within web and PC-based environments Familiarity with issue management tools such as Jira Exposure ...

Customer SupportSupport escalations and identify systemic issues across the install baseTranslate field feedback into engineering improvements and service solutionsTraining & Knowledge ScalingDevelop scalable training and documentation focused on shared infrastructureLead BKMs, troubleshooting flows, and knowledge systemsInstall & Continuous ImprovementSupport targeted installs and upgrades to validate and improve service processesDrive continuous improvement … this role we are looking for someone who has: A Bachelor's degree in Engineering or equivalent level of experience. Excellent technical writing and documentation skillsExpertise in Basic Microsoft Software PackagesExcellent presentation skills and a proven level of comfort in front of various audiencesDemonstratable problem solving skills ...