3 of 3 Permanent Escalation Management Jobs in Wales

will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding … team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset ...

agreements, regional execution plans, and performance governance.The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution, supplier escalation, and failure response frameworks. This role ensures regional suppliers and internal supply chain capabilities meet operational uptime, compliance, and customer SLA requirements while supporting … Data Center Operations, Regional COOs, and site leadership.* Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management, security services.* Governance of supplier performance frameworks, including QBRs, SBRs, and KPI tracking.* Ownership of EMEA critical spares strategies, emergency response frameworks, supplier escalation ...

kind, European-wide projects What you'll bring Proven experience with Exchange 2010/2016 or similar An understanding of Forefront Identity Management (FIM) and Microsoft Identity Management (MIM) Experience of Exchange CUs A good understanding of group policies (GPO) Understanding of Mail AV/SPAM - Trend IMSVA … knowledge sharing, and support, ensuring our employees feel valued and proud of their work. Skills Microsoft Active Directory Exchange 2010/2016 Forefront Identity Management Microsoft Identity Management Group Policies SC clearance eligibility Mail AV/SPAM Exchange CU's Single Sign-On/PKI Project support Ticketing ...