16 of 16 Permanent Microsoft 365 Jobs in Wales

and efficient solutions. Key Responsibilities Provide 2nd/3rd line technical support for incidents and service requests. Troubleshoot and resolve hardware, software, and network-related issues. Administer and maintain Microsoft 365, Active Directory, and Windows Server environments. Support end-users with technical queries in a professional and friendly manner. Visit client sites to perform installations, maintenance, and … development. Participate in an on-call rota to provide out-of-hours support. Skills & Experience Required Proven experience in a technical engineering or IT support role. Strong knowledge of: Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID) Active Directory, Group Policy, and user/group management Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls) Virtualisation (RDP … clearly to non-technical users. Team-oriented mindset with the ability to work independently when required. Full UK driving licence and willingness to travel to client sites. Desirable Certifications Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals CompTIA A+, Network+, Server+, or equivalent ITIL v4 Foundation Security-related certifications (CompTIA Security+, Microsoft SC-900) Additional More ❯

Service Desk Engineers to support their external clients but you won t stay as 1st/2nd Line Service Desk Engineers for long. You ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You ll be mentored, trained, and guided into Cloud roles this is the springboard. What you ll do: Be … the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries you ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we re looking for: 1st Line support experience More ❯

Service Desk Engineers to support their external clients — but you won’t stay as 1st/2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard. What you’ll do: Be … the first port of call for customer IT issues (hardware, software, Microsoft 365). Help manage user accounts in Microsoft 365 & Azure Entra. Support with basic Azure queries – you’ll learn the rest on the job. Get involved in daily checks, ticketing, troubleshooting, and more. What we’re looking for: 1st Line support experience More ❯

deliver exceptional service across a range of systems and applications. What You’ll Do Provide 2nd line technical support to users and resolve escalated incidents. Troubleshoot issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation … timely resolution. What You’ll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics, and remote access tools. Familiarity with Microsoft 365, Active Directory, and SQL. Excellent communication and problem-solving skills. Customer-focused mindset and proactive attitude. Why Join Us Competitive salary and benefits package. Great career More ❯

spanning cloud services, networking, and security. 🔧 Your Responsibilities Take ownership of end-to-end implementation for infrastructure projects — including server migrations, network deployments, and cloud rollouts. Deliver Azure and Microsoft 365 migration projects (AVD, Exchange Online, Teams, SharePoint, OneDrive). Configure on-premise environments, VLANs, and firewalls to meet bespoke client requirements. Deploy hosted telephony systems and … independently on client sites, building strong relationships, resolving issues, and ensuring projects are delivered smoothly. 🧩 About You Experienced in delivering IT migration and implementation projects. Confident working across Azure, Microsoft 365, and core networking technologies. Strong understanding of firewalls, VLAN configuration, and WAN connectivity. Logical problem-solver with the ability to lead technical installs with minimal supervision. More ❯

An understanding of Cyber Essentials Plus, CIS audits and NIST frameworks is also required to ensure the business meets the challenges of cyber security hygiene Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.). A good knowledge … of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice Understanding the importance of Identity Threat Management Experience or understanding of SentinelOne MDR Experience in using third party SOC provision Experience or understanding of Mimecast Knowledge of IT service management (ITSM … Problem-solving skills and the ability to work well with all levels of the business Good knowledge of internet security and data privacy principles Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and More ❯

a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: Windows Server (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper-V, VMware) Backup and disaster recovery solutions More ❯

line support to IT colleagues and the wider business Technical Skills: SIEM and SOAR platforms Log analytics, rule creation, tuning, and threat hunting Familiarity with security frameworks Azure and M365 security configuration and alert investigation Dashboards and visualisation tools Firewalls (CheckPoint, VMware NSX) Windows Server and Desktop environments XDR solutions – tuning and alert investigation Experience: Ideally, have strong experience in More ❯

line support to IT colleagues and the wider business Technical Skills: - SIEM and SOAR platforms - Log analytics, rule creation, tuning, and threat hunting - Familiarity with security frameworks - Azure and M365 security configuration and alert investigation - Dashboards and visualisation tools - Firewalls (CheckPoint, VMware NSX) - Windows Server and Desktop environments - XDR solutions - tuning and alert investigation Experience: - Ideally, have strong experience in More ❯

3rd-line support to IT colleagues and the wider businessTechnical Skills:- SIEM and SOAR platforms- Log analytics, rule creation, tuning, and threat hunting- Familiarity with security frameworks- Azure and M365 security configuration and alert investigation- Dashboards and visualisation tools- Firewalls (CheckPoint, VMware NSX)- Windows Server and Desktop environments- XDR solutions - tuning and alert investigationExperience:- Ideally, have strong experience in a More ❯

supporting learners in digital, numeracy, and literacy skills. Excellent interpersonal and coaching skills, with the ability to motivate and inspire diverse learners. Confident in using digital tools such as Microsoft Office, video conferencing platforms, and online job search tools. Ability to work flexibly and independently, with a learner-centred approach. Strong administration ability with a keen eye for detail … Level 2 or above. Commitment to equality, diversity, and inclusive practice. Passion for digital inclusion, lifelong learning, and social mobility. Key Technologies Aspire 2Be’s CRM solution (Hubspot), Team8, Microsoft 365, E-learning Portfolio Key Relationships Internal Directors, SMT, Managers, Employees External Employers and learners, Local Authorities, WoE, DfE, Industry Partners, and other Stakeholders. More ❯

Previous experience in delivering digital programmes via Bootcamps or Adult Skills Funding EWC registered TAQA Level 3 or equivalent Certifications in relevant areas e.g. Certified Trainer Status (Google/Microsoft/Apple) Knowledge of Work Based Learning operating model BCS-accredited trainer status Welsh speaker Key Technologies Aspire360, Team8, Microsoft 365, E-learning Portfolio (Smart Assessor More ❯

ICT training CANDIDATE REQUIREMENTS ESSENTIAL: Previous experience in ICT or digital skills training delivery Strong communication and presentation skills Ability to produce engaging and accessible learning materials Knowledge of Microsoft 365 and other ICT applications Excellent organisational and time management skills Full UK driving licence DESIRABLE: Teaching, training or digital learning qualification Experience using e-learning authoring More ❯

ICT training CANDIDATE REQUIREMENTS ESSENTIAL: Previous experience in ICT or digital skills training delivery Strong communication and presentation skills Ability to produce engaging and accessible learning materials Knowledge of Microsoft 365 and other ICT applications Excellent organisational and time management skills Full UK driving licence DESIRABLE: Teaching, training or digital learning qualification Experience using e-learning authoring More ❯

clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain … patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM … for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings More ❯

clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain … patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM … for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings More ❯