technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Senior Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and … brand. Senior Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune. Deliver IT projects (e.g. email migrations, Intune deployments, firewall installations, email threat protection implementations as well as internet connectivity and VoIP etc). Managing email and network … Similar experience working in a MSP Excellent communication (verbal and written) and customer service skills. Extensive experience delivering IT support via remote and on-site methods. Expert knowledge of Microsoft 365 suite (including Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD) and their management suites . Good knowledge of Windows Server, Active Directory, DHCP, DNS, and administration More ❯
pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one's for you. What You ll Be Doing: Infrastructure & Microsoft Stack Manage Entra ID, SSO … domain controllers, file servers, RDS. Patch management across OS, apps and antivirus (Defender). Ensure compliance with Cyber Essentials and report on system health. Endpoint Management & MDM Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy). Keep devices secure and compliant through patching and policies. Report on endpoint coverage and daily compliance checks. Automation & Scripting Push … base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good More ❯
Cardiff, Llanrumney Community, South Glamorgan, United Kingdom
IntaPeople
pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this one's for you. What You’ll Be Doing: Infrastructure & Microsoft Stack Manage Entra ID, SSO … domain controllers, file servers, RDS. Patch management across OS, apps and antivirus (Defender). Ensure compliance with Cyber Essentials and report on system health. Endpoint Management & MDM Use Intune, Autopilot, Apple Business Manager, Manage Engine, MaaS360 (legacy). Keep devices secure and compliant through patching and policies. Report on endpoint coverage and daily compliance checks. Automation & Scripting Push … base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good More ❯
security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP). Previous experience working for a Managed Service Provider (MSP) is highly desirable. … Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If More ❯
security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP). Previous experience working for a Managed Service Provider (MSP) is highly desirable. … Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Focus Resourcing
reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune … issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune … issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint More ❯