Problem Manager
- Location
- Swansea, Wales, United Kingdom
Reporting to the DVSA Service Assurance Manager, providing effective, efficient and customer centric problem management, including the maintenance of policies, processes, procedures, and standards in support of User Services and DVSA objectives and strategy. The purpose of the Problem Management Lead role is to continuously drive forward … minimise the adverse impact of incidents and problems on the business caused by errors within the IT Infrastructure. The Problem Management Lead will assist with enhancing the reputation of IT by helping with reducing the volume of incidents being raised from reoccurring issues. (both proactive and reactive) across ...