Customer Support Manager/Head of Support
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- St Asaph, Denbighshire, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
fast-growing online marketplace. You will be responsible for delivering an excellent, fair, and transparent experience for both consumers and service providers , while ensuring compliance with UK consumer protection law and CMA guidance for online platforms . This role combines people leadership, operational excellence, customer advocacy, and regulatory … consistently, and within defined timescales Develop a smoother process for dealing with complaints Identify trends relating to poor service, misrepresentation, or customer detriment CMA Compliance & Fair Trading Responsibilities Support compliance with CMA guidance on online platforms, reviews, and consumer transparency Use complaint data and customer insight to identify ...