Head of Resource Management (ITIL-Aligned)
Cardiff, South Glamorgan, Wales, United Kingdom
Operations Resources
Job Title: Head of Resource Management (ITIL-Aligned) Role Summary: The Head of Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity. … Key Responsibilities: Strategic Resource Planning • Develop and implement resource management strategies aligned with ITIL service lifecycle stages. • Forecast future resource needs based on service demand, project pipelines, and business growth. • Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services. Resource Allocation & Optimisation • Oversee allocation … of resources across IT projects and operational functions. • Maintain a centralised resource scheduling and tracking system. • Monitor resource utilisation and adjust plans to meet changing priorities. Governance & Compliance • Ensure resource management practices comply with ITIL standards and organisational policies. • Support audits and reviews of resource-related processes. • Maintain accurate documentation of resource assignments and More ❯
Employment Type: Full-Time
Salary: £40,000 - £55,000 per annum
Posted: