2 of 2 Permanent Service Desk Analyst Jobs in Wales

global manufacturing client is looking for an IT Service Desk Analyst to join their growing IT team. The Service Desk Analyst will be responsible for resolving end user technical IT requests and carrying out the incident management process to ensure normal service operations … with the aim of minimising impact on business operations. Service Desk Analyst experience – Prior experience in desktop/technical support positions. (2+ years) Experience in documenting and knowledge sharing. Good customer interaction skills. Office 365 Windows 10 Knowledge of cloud technologies (Desirable) VMware (Desirable) Networking knowledge (Desirable ...

Service Desk Analyst ?? Newport ?? Up to £30,000 DOE What You'll Do: Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping … office-based role, offering excellent opportunities for growth as the team continues to scale. What You'll Bring: Previous experience in a customer-facing service desk role (2+ years) Strong working knowledge of Windows OS and networking (DHCP, routing, wireless) Familiarity with both Windows and Android environments ...