22 of 22 Permanent Support Engineer Jobs in Wales

Senior Technical Support Engineer Brecon (Hybrid) £40,000 - £50,000 Full UK driving licence is required A long-standing IT business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Senior Technical Support Engineer (primarily … alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand. Senior Technical Support Engineer Key Responsibilities: Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune. Deliver IT … etc). Managing email and network security. Proactive and reactive monitoring and maintenance of client networks. Ensuring security and upgrades are applied to desktops and laptops. Providing expert technical support to end-users with varying levels of IT knowledge. Responding to technical support requests within agreed SLAs. Ensuring IT systems meet industry best practices. Managing client expectations and More ❯

3rd Line Support Engineer Location: Bristol - Hybrid/Onsite Salary: Up to £45,000 We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this … Delivering IT projects from planning through to successful completion Maintaining clear documentation and contributing to internal knowledge sharing What we're looking for Proven 3rd line/senior technical support experience Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365 Hands-on knowledge of Azure and/or AWS cloud platforms Experience with VMware … CoCo) Excellent problem-solving skills with a security-first mindset If interested, please share your CV to arrange a call and discuss further! Desired Skills and Experience 🚀 3rd Line Support Engineer Join a fast-growing IT team in Bristol (Hybrid) and take charge of high-impact infrastructure, cloud, and security projects. If you're a hands-on problem More ❯

IT Support Engineer Hybrid - Cardiff (2 days a week on site) Salary - £30,000 - £33,000 We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they … continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure. This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go-to person … for everything from server and network administration to user support and bespoke software troubleshooting. What You'll Be Doing: Server Support Manage backups, security protocols, and business continuity planning Support and maintain printers and scanners Web & Cloud Support Configure and maintain IIS and FTP services Recommend improvements to existing cloud-based processes Network Administration Support More ❯

IT Support Engineer Hybrid - Cardiff (2 days a week on site) Salary - £30,000 - £33,000 We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they … continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure. This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go-to person … for everything from server and network administration to user support and bespoke software troubleshooting. What You'll Be Doing: Server Support Manage backups, security protocols, and business continuity planning Support and maintain printers and scanners Web & Cloud Support Configure and maintain IIS and FTP services Recommend improvements to existing cloud-based processes Network Administration Support More ❯

Are you an Support Engineer looking for a new challenge? Our key client, Route 101, has asked us to exclusively support them with hiring an a Support Engineer to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry … per annum Location: Bristol 5 days a week (Hybrid after training) No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team focus on troubleshooting incidients, as well as assisting on configuration, implementation and handover of solutions, both 1st and 2nd line. Provide 1st/2nd line support on technologies such as … NICE, Zendesk, Gamma and Amazon connect. Create and update support tickets on ITSM system. Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions. Fulfil Configuration requests. What will help you succeed in this role? Experience working within IT Support (Full training on technologies will be provided) Good understanding of IT. Good customer More ❯

IT Support Engineer We’re looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You’ll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications. What You’ll Do Provide 2nd line technical support to users and resolve escalated incidents. Troubleshoot … issues across Windows, Microsoft 365, and networking environments. Support system maintenance, software installations, and remote upgrades. Assist 1st line teams and escalate to senior engineers where needed. Ensure accurate case documentation and timely resolution. What You’ll Bring Experience in IT support (ideally 2nd line or similar). Strong knowledge of Windows OS, networking basics, and remote access More ❯

Job role: 1st Line Support Engineer Location: Mynydd Isa, Wales (On site/Hybrid) Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth … theyre looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North East of Wales. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). Managing Azure Active Directory users … via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. Key skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building laptops/Mac support A More ❯

Job role: 1st Line Support Engineer Location: Mynydd Isa, Wales (On site/Hybrid) Clearance required: Eligibility for SC Clearance (*no sponsorship) This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth … they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North East of Wales. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). Managing Azure Active Directory … via the service desk system. Escalating complex issues to 2nd/3rd line teams where necessary. Key skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with Azure AD Experience with Intune deployments Experience building laptops/Mac support A More ❯

Senior Technical Support Engineer Brecon (Hybrid) £40,000 - £50,000 Full UK driving licence is required A long-standing IT business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins. This customer first business is seeking a 'cloud first' Senior Technical Support Engineer (primarily More ❯

3rd Line IT Support Engineer | Up to £45,000 | Hybrid (Bridgend/Remote) 🚀 Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're passionate … solving deep technical issues and enjoy working with the latest tech stack, this could be your next big move. 💼 What You’ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently met. Maintain detailed documentation and … update support queries in real time. Contribute to continuous improvement of IT services, processes, and documentation. 🛠 Tech You'll Get Hands-On With: Microsoft Server & Desktop OS, Exchange, Intune, Azure AD Office 365 Suite (SharePoint, Teams, OneDrive) Hyper-V, VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted VoIP More ❯

3rd Line IT Support Engineer Up to £45,000 Hybrid (Bridgend/Remote) Are you a seasoned 3rd Line IT Engineer ready to take on complex challenges in a dynamic hybrid environment? We're partnering with a rapidly growing MSP looking to strengthen their technical team with a confident, capable 3rd Line Engineer. If you're … will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. What You ll Be Doing: Take ownership of escalated technical support tickets from 2nd line. Troubleshoot and resolve infrastructure issues across server, network, and cloud environments. Deliver outstanding customer service and ensure SLAs are consistently met. Maintain detailed documentation and … update support queries in real time. Contribute to continuous improvement of IT services, processes, and documentation. Tech You'll Get Hands-On With: Microsoft Server & Desktop OS, Exchange, Intune, Azure AD Office 365 Suite (SharePoint, Teams, OneDrive) Hyper-V, VMware (clustered environments) Sophos (XG firewalls, Central suite), Datto, Veeam, Acronis HPE/Aruba Networking, VLANs, routing, MPLS Hosted VoIP More ❯

Application Support EngineerRemote - South Wales/South West UK onlySalary - Up to £37k + benefits We are looking for an Application Support Engineer to join our growing digital client. This role will suit someone who enjoys solving problems, supporting users and keeping systems running smoothly. If you take satisfaction in finding the cause of an issue and … improving how things work, this could be the perfect opportunity for you. The role:You will support and maintain a range of internal and customer-facing applications. This includes diagnosing issues, monitoring performance, testing new features and ensuring platforms run reliably. You will work closely with developers to deploy fixes and updates, document solutions and identify ways to improve More ❯

SC Cleared IT Support Engineer – (Bristol & Surrounding Areas) Location: Bristol & South West Region Contract Type: 3 months - Upto 1 year Pay Rates: £18 - £25/hr (Inside IR35) via Umb Requirement: Active Security Check(SC) Clearance or held in the past. Overview We are actively building a network of SC Cleared IT Support Engineers across Bristol and … or floorwalking support. Troubleshoot Windows 10/11, Office 365, Teams, and general desktop issues. Perform laptop builds, configuration, and migrations. Manage and track assets, including stock and disposals. Support end users with hardware and software problems. Escalate issues and update tickets in line with SLAs. Requirements Active SC Clearance (essential) Previous experience in desktop or field support … roles. Excellent communication and customer-facing skills. Flexible and reliable with strong problem-solving ability. Full UK driving licence preferred. Apply Now: If you are an SC Cleared IT Engineer in the Bristol area looking for secure-site contracts, we would love to hear from you. More ❯

Desktop Site Support Work Type - Contract Location - Bristol, UK Work Mode - Onsite About the Role: We are looking for a Desktop Support Engineer to help end users with day-to-day IT issues and keep systems running smoothly. Responsibilities: Install, set up, and support desktops, laptops, and printers. Troubleshoot Windows and Microsoft 365 problems. Reset passwords … and manage user accounts. Fix basic network, WiFi, and connectivity issues. Support video calls, phones, and meeting room equipment. Log issues in the ticketing system and escalate when needed. Requirements: Some experience in IT support or similar role. Deep knowledge of Software & Hardware Hands-on SCCM working knowledge Windows O/S champion – installing, upgrading, imaging Strong software More ❯

IT Support Technician Salary: circa £28,000 Location: Newport Job Type: Full-time - Onsite - Full UK Drivers Licence Required We are seeking an IT Support Technician to join our dynamic IT department. This role is crucial for maintaining the security and efficiency of our company systems. The ideal candidate will have a strong background in managing Microsoft … system conformity with policies and prepare materials for audits. Required Skills & Qualifications: Experience managing Microsoft 365 Suite and Azure environments. A minimum of 2 years' experience in an IT support role or related field. Strong understanding of Microsoft OS, AD/AAD, and network infrastructures. Knowledge of data protection principles and practices. Proven ability to support desktops, laptops More ❯

IT Support Technician Salary: circa 28,000 Location: Newport Job Type: Full-time - Onsite - Full UK Drivers Licence Required We are seeking an IT Support Technician to join our dynamic IT department. This role is crucial for maintaining the security and efficiency of our company systems. The ideal candidate will have a strong background in managing Microsoft … system conformity with policies and prepare materials for audits. Required Skills & Qualifications: Experience managing Microsoft 365 Suite and Azure environments. A minimum of 2 years' experience in an IT support role or related field. Strong understanding of Microsoft OS, AD/AAD, and network infrastructures. Knowledge of data protection principles and practices. Proven ability to support desktops, laptops More ❯

IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a … supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs … standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration More ❯

3rd Line Engineer - Microsoft Technologies Greater Bristol - Hybrid - 2 days a week £36,000 - £50,000 Our client is a Managed Service Provider specialising in Microsoft Technologies. They are looking for a 3rd Line Engineer to join their team, providing advanced technical support across their client base and contributing to project delivery. You'll need to demonstrate More ❯

IT Support Technician Salary: circa £28,000 Location: Newport Job Type: Full-time - Onsite - Full UK Drivers Licence Required We are seeking an IT Support Technician to join our dynamic IT department. This role is crucial for maintaining the security and efficiency of our company systems click apply for full job details More ❯

Now Hiring: 3rd Line Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you re comfortable with Microsoft environments, proactive about automation … Run DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to … finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards More ❯

Now Hiring: 3rd Line Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation … Run DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews—add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to … finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯