3 of 3 Permanent UX Research Jobs in Wales

passionate Principal UX Architect to join our growing business. Purpose of the role The UX Architect will be responsible for defining and driving the overall user experience (UX) strategy for our digital products and services, ensuring a consistent, accessible, and engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role … will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the companys overarching UX vision and strategy, aligning it with business objectives and customer needs. Establish and champion … design systems and pattern libraries to ensure scalability and brand consistency. Collaborate with brand, marketing, product, and technology teams to deliver cohesive experiences. Research & Insight Champion user research and usability testing to validate concepts and inform design decisions. Translate qualitative and quantitative insights into actionable experience improvements. Monitor UX trends, accessibility standards, and emerging technologies More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into … as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive … clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it across web and native experiences. Represent the UX discipline across Motability Operations, raising awareness of its value and impact. Shape end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are More ❯

panel using social media platforms. Present findings to stakeholders and influence product and business decisions with evidence-backed insights What we’re looking for: 5+ years of experience in UX research, ideally within hardware/connected products Experience running Design Thinking Experimentation – Identifying risky assumptions, forming testable hypotheses, using metrics, running “in-market” experiments Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis Synthesising various data sources, like trends, customer insight, app data, sales data, etc. Proven experience … in advocating for user research, helping teams understand and act on participant needs and behaviours Knowledge of competitive analysis and the ability to assess market trends and product sentiment Experience leveraging social media platforms for user engagement, feedback monitoring, and participant recruitment Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation) Benefits More ❯