nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: WindowsServer 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall … success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. WindowsServer 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows … Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server/RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in More ❯
nd - 3 rd Line support for IT systems, infrastructure and Cloud technologies Help design new solutions, based on operational requirements knowledge of the following IT components/Solutions: WindowsServer 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desires), Exchange, M365, Email Filtering & Web Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall … success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. WindowsServer 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional access knowledge is desirable Other cloud platforms are desirable Windows … Experience with MECM is desirable Experience with Tanium is desirable Experience with Anti-Malware solutions, e.g. Falcon CS System Monitoring and centralized logging, e.g. SolarWinds, Splunk, ControlUp, Chronicle Windows Terminal Server/RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in More ❯
hospitality clients remain operational 24/7 Key Responsibilities · Provide advanced technical support via phone, remote tools, and occasional on-site visits. · Diagnose and resolve issues related to Windows servers, desktops, networks, and hospitality-specific applications. · Escalate complex problems to 3rd line or vendor support when needed. · Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless … where applicable). Skills & Experience Essential: · years in a 2nd line support or similar role within an MSP or fast-paced IT environment. · Strong troubleshooting skills with Microsoft environments (Windows 10/11, Azure, WindowsServer2016/2019/2022). · Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs More ❯
incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate … for: Minimum 35 years experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: WindowsServer (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation More ❯
