1 of 1 Permanent Salesforce Jobs in Wallingford

customer confidence Oversee daily triage and case flow to ensure structured assignment and queue management Coach, mentor and support your team - including onboarding, performance management and development planning Use Salesforce views, reports and dashboards to manage performance, analyse trends and spot opportunities for continuous improvement Champion high-quality data - ensuring tickets are correctly categorised, notes are accurate and outcomes are … Team leadership or senior agent experience in a software/SaaS support environment Strong operational understanding of case triage, SLA adherence and customer communications Experience using support platforms like Salesforce (or equivalent) Strong reporting and analytical skills - confident using ticket data to manage team performance and support decision-making Passion for customer experience, team coaching and cross-functional collaboration Technical More ❯