1 of 1 Permanent Configuration Management Jobs in Warminster

users reporting incidents or requesting support through the service desk. Log, categorise, and prioritise incidents and service requests in accordance with ITIL service management processes. Provide first-line technical support, troubleshooting issues related to systems, applications, and user environments. Resolve incidents at first contact where possible and escalation complex … issues to Tier 2 support teams when required. Maintain accurate records of incidents, service requests, and resolutions within the service management platform. Communicate effectively with users to provide updates on incident status, resolution progress, and service availability. Monitor service desk queues to ensure timely response and resolution in line ...