2 of 2 Permanent Conflict Resolution Jobs in Warrington

technical support to our clients via telephone and email in support of queries relating to a variety of card based systems, managing through to resolution with both internal and 3rd party vendor teams. Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide ...

audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. … Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency ...