6 of 6 Permanent ITIL Jobs in Warrington

should it be required (TBC). Experience in Service Operations, Major Incident Management, Service Management or a similar operational leadership role. Strong understanding of ITIL disciplines including Incident, Problem and Change Management. Experience working with ServiceNow and operational monitoring or event management tools. Broad understanding of enterprise infrastructure, IT services ...

Microsoft Intune, MECM/SCCM, or similar endpoint management solutions. PowerShell scripting and automation experience. Experience supporting large-scale enterprise endpoint estates. Familiarity with ITIL-based operational environments. Experience working within secure facilities or restricted-access environments. What's Required? To be considered for this opportunity, you must: Be eligible ...

post-incident review actions. Knowledge of root cause analysis techniques and problem review governance. Your Profile Essential skills/knowledge/experience: SC cleared. ITIL certified or able to demonstrate strong ITIL process knowledge. Experience working in Incident and Problem Management within a busy operational environment. Strong understanding of ITIL … resolution, service stability and continuous improvement. Build your service management expertise while contributing to root cause analysis, known error management and improved customer experience. ITIL V5 certification. Strong Infrastructure Technical Skills. Experience with ServiceNow or similar ITSM platforms. TCS is consistently voted a Top Employer in the UK and globally. ...

senior operational representative within the customer Command Centre, coordinating major incidents and service-impacting events to protect business-critical services. Leading across ITIL disciplines and SIAM environments, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise, resolve incidents and drive continuous #J-18808-Ljbffr ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous ...