Warrington, Lancashire, United Kingdom Hybrid / WFH Options
Confidential
implementation, testing, deployment and improvement etc. Must be analytical with experience using SQL PRINCE2, Agile, Scrum experience Experience with project management tools such as JIRA To be considered for this Technical Business Analyst position, you must have the essential skills listed above. You will need to be able to more »
Warrington, England, United Kingdom Hybrid / WFH Options
ShortList Recruitment Limited
implementation, testing, deployment and improvement etc. Must be analytical with experience using SQL PRINCE2, Agile, Scrum experience Experience with project management tools such as JIRA To be considered for this Technical Business Analyst position, you must have the essential skills listed above. You will need to be able to more »
of customer inquiries and issues. Define service level agreements (SLAs), response times, and escalation paths to meet customer expectations. Utilise Atlassian tools such as Jira and Confluence to create and manage support documentation, knowledge bases and workflows. Team Building and Structure: Build and lead a high-performing help desk … role, with demonstrated leadership experience. Strong knowledge of help desk processes, ticketing systems, and customer service best practices. Experience with Atlassian tools such as Jira and Confluence, and familiarity with Agile development methodologies. Experience with ITIL or other relevant frameworks is a plus. What is on offer? A salary more »
