1 of 1 Permanent Organisational Skills Jobs in Warrington

Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Dynamics and Service Now would be beneficial. Excellent communication … skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is More ❯