be an active part of Customer Service review face to face meetings, calls and adhoc Service discussions. Create an engaging change story on the improvement journey that the team have been through, what is to come and how that will result in a great customer experience. Quality Assurance and … ProcessImprovement: Implement and monitor quality assurance measures to ensure that customer service exceeds expectations and adheres to industry standards. Continuously assess and improve operational processes and systems to enhance efficiency, reduce costs, and improve service delivery. Stakeholder Management: Build strong relationships with internal and external stakeholders at … software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with processimprovement, training and process communication. Experience managing offshore teams including the offshoring of activity is desirable. Technical connection knowledge of customer journey more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
Morson Talent
Warrington Bristol Preston Glasgow Leicester The Principal EC&I Engineer provides leadership in the delivery of engineering and technical activities through the application of process, domain knowledge and experience. Day to day You will be responsible for managing the delivery of engineering and technical activities, through the application of … process, domain knowledge and experience across our projects. Assist in effective management of the customer, through interfacing with customers and supply chain on design issues and assist with procurement specifications Ensure procedures, codes and standards are correctly identified and applied to engineering and technical activities. Ensure that adequate review … a detailed level Carry out technical investigations and analysis to provide data for problem assessment/resolution and for design of improvements Contribute to processimprovement within the operational and/or design lifecycle to deliver continuous improvements in quality, cycle time and asset utilisation Apply engineering domain more »
desktop systems and applications, mobile device management Experience of leading technical teams. Experience of managing 3rd party IT service providers. Experience of managing business improvement initiatives. The duties of the role will include: Manage and deliver the IT performance & KPIs for 24/7 warehouse operation and my dedicated … assets for the stores. Diagnosing and resolving IT software, equipment and infrastructure issues, minimising operational impact for my warehouse operation and stores. Implementing IT process improvements to improve operation efficiency. Provide regular IT performance reporting to operational stakeholders. Ensure on site IT users have correct IT access and allocated more »