2 of 2 Permanent Service Delivery Jobs in Warrington

Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify … provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare ...

Description The Vendor Relationship Manager has commercial and operational responsibility for Fosway's research and services with the Vendor community, including core research, delivery of the Fosway Vendor Programme (FVP) and added value services. Working closely with the Service Delivery and Research Operations Managers, you will … there is no additional OTE. Responsibilities Drive Successful Vendor Relationship Outcomes Primary relationship manager for vendors Managing the vendors' participation in core engagement and service credit activities Onboarding of new vendors Follow vendor management processes and ensure all supporting documents are maintained and updated in a timely manner Ensuring ...