2 of 2 Permanent Service Management Jobs in Warrington

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

company systems while working alongside experienced IT professionals. Key Responsibilities Process incoming IT support calls and emails in line with defined processes and service levels Identify technical issues and advise on appropriate solutions Log and track incidents accurately within the IT Service Management system Escalate issues … third-party vendors where required and monitor progress Provide support for desktop systems, Active Directory, and Microsoft Office applications Assist with user account management and maintenance processes Support installation and configuration of system applications where required Assist with troubleshooting, testing, and diagnosing IT problems Maintain records of IT assets ...