2 of 2 Permanent Process Improvement Jobs in Warwick

work with third-party vendors where required. Configure, test and implement system enhancements and upgrades. Support PET-CT reporting workflows and identify opportunities for process improvement. Gather requirements and assist with the delivery of new functionality. Produce system documentation, testing scripts and operational procedures. Deliver user support and training ...

Needed Strong knowledge of ITIL/IT Service Management processes Experience coordinating Major Incidents and Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication … Responsibilities Coordinate Change Management activities including CAB meetings and approvals Lead Major Incident coordination and stakeholder communications Support Problem Management and root cause improvement initiatives Maintain and improve Digital Workplace and Service Catalogue offerings Work closely with Service Desk, Security and third-party suppliers Produce operational reporting and customer ...