2 of 2 Permanent Customer Service Jobs in Waterlooville

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution … escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. ...

continual learning. 1st Line Support Engineer Job Requirements A genuine interest in IT and a willingness to learn. Some exposure to IT support or customer service is a plus, but not required. Great communication skills. Attention to detail and ability to follow processes. Friendly and professional attitude. Curious ...