Service Delivery Manager
- Hiring Organisation
- Digital Waffle
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £55,000 per annum
role is responsible for ensuring consistent, high-quality customer outcomes while leading and developing technical teams. A key focus is embedding structured service management practices aligned with/IEC 20000-1 to drive continual improvement and operational excellence. Key Responsibilities People Leadership - Lead and develop Service Desk and engineering … workload, wellbeing, and team capacity - Set clear behavioural and performance expectations Service Delivery - Own day-to-day service delivery across managed services - Ensure effective management of incidents, requests, problems, and changes - Maintain performance against SLAs and service targets - Drive consistency and reduce operationalin efficiencies Customer Experience - Own customer service ...