11 of 11 Permanent Customer Engagement Jobs in Watford

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

is undergoing major digital transformation, with CRM at the heart of its strategy. The business is investing heavily in marketing platforms, advanced tracking, and campaign measurement to become more customer-centric. With one of the UK’s largest marketing spends and analytics deeply embedded into decision-making, this is a high-profile environment where CRM plays a central role … in customer engagement and long-term growth. THE ROLE This is a senior role within the CRM Decisioning & Analytics team, where you’ll work across both audience targeting and campaign analytics . You’ll help build, segment, and analyse multi-channel campaigns, ensuring CRM activity is effective, data-driven, and commercially impactful. You’ll be instrumental in: Building More ❯

this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. From … planning and stakeholder coordination through to implementation and ongoing optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer … ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act More ❯

role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them into robust integration designs, and lead the end-to-end delivery. … From planning and stakeholder coordination through to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align … with customer goals, ensuring they are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You'll be responsible for More ❯

million each week to good causes and has bold ambitions to double this impact in the coming decade. Analytics and CRM are central to this journey, shaping strategy across customer engagement and retention. The Role This is a key role within the CRM analytics function, focused on both decisioning and campaign performance analysis. You’ll be responsible for More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you’ll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you'll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

their integration and outsourcing needs Build your own pipeline through outbound and inbound channels (calls, email, events, social media) Collaborate with marketing to qualify leads and develop account plans Customer Engagement & Deal Management Deliver solution-focused presentations, demos, and workshops tailored to prospect needs Position our offering as a strategic partnership, not just a product Navigate complex buying … offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What Were Looking For Required: Experience selling managed services, outsourcing solutions, or service-based … recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM tools (e.g., HubSpot, Salesforce), LinkedIn Sales Navigator, and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service More ❯

their integration and outsourcing needs Build your own pipeline through outbound and inbound channels (calls, email, events, social media) Collaborate with marketing to qualify leads and develop account plans Customer Engagement & Deal Management Deliver solution-focused presentations, demos, and workshops tailored to prospect needs Position our offering as a strategic partnership, not just a product Navigate complex buying … offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross-functionally with Marketing, Product, Partner Teams, and Services to ensure customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What We’re Looking For Required: Experience selling managed services, outsourcing solutions, or service … recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM tools (e.g., HubSpot, Salesforce), LinkedIn Sales Navigator, and sales enablement platforms Customer-focused, proactive, and solutions-oriented with excellent communication skills Strong ownership mindset with a bias for action and results Nice to Have: Understanding of ITSM, SIAM, or related service More ❯

Head of Digital Product At Signet Jewelers (H. Samuel & Ernest Jones), were on an exciting journey to reimagine the customer experience through innovation, creativity, and technology. As Head of Digital Product, youll play a pivotal role in shaping the future of our online presence, ensuring every customer interaction is seamless, inspiring, and memorable. This is a fantastic opportunity … offered on a hybrid basis, working 2 days a week from our office at Croxley Park, Watford. Why this role matters Youll be at the heart of evolving our customer experience, leading a change plan that spans from idea to delivery. With responsibility for the UK Digital Product roadmap, youll influence strategy, execution, and performance ensuring our digital platforms … are robust, engaging, and always customer-first. As part of the UK leadership team, youll collaborate closely with Group, IT, Marketing, and Customer Experience colleagues, while also being the key voice in the UK for digital product strategy and delivery with our US partners. What youll be leading Innovation & Strategy: Shape and execute a bold digital product strategy More ❯