Senior Technical Support Specialist
- Hiring Organisation
- Vermelo RPO
- Location
- Turnbridge Wells, Charing Heath, Kent, United Kingdom
- Employment Type
- Permanent
role. You will also need: Experience supporting CCTV, video telematics, vehicle technology, IoT, connected hardware or similar technical products Strong troubleshooting and fault-finding skills across hardware, software, connectivity, configuration and installation issues Experience managing escalated cases and customer-impacting technical incidents Knowledge of cameras, DVRs, MDVRs, NVRs … permissions Experience using Postman or similar API testing tools Exposure to Azure monitoring tools, application logs or basic KQL queries Strong written and verbal communication skills A calm, organised and customer-focused approach Excellent attention to detail and technical documentation skills Experience with CAN data, SaaS-connected hardware ...