1 of 1 Permanent Project Management Jobs in Welwyn Garden City

the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit or remotely by accessing the user … we want to hear from you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions … incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational More ❯